64
fair

Accor All - Hotel booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
Work at ACCOR? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at ACCOR? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
145 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
43 Reports
User Feedback
23%
iOS
43 Reports
77%
Android
145 Reports
Accor All - Hotel booking - Latest Quality Issues
Android
May 12, 2024
Reward system doesn't work, almost always have to claim my points manually. Hugely irritating.
Android
May 13, 2024
Not compatible with modern way of payments. e.g. when you accept the payment via mobile app of your bank. You get the message from the bank that payment is successfully approved but All doesn't read it and your reservation is cancelled after few minutes. This doesn't happen when your make a reservation 1 day before your stay - in that case your reservation is confirmed but your must pay at reception. Conclusion - you cannot make a reservation in advance. 2 or more days before your stay.
Android
May 13, 2024
Redhotroom logic seems weird. When searching, it is displayed and comes out at a discounted price, but when you view the room, it is viewed at the regular price.
Android
May 13, 2024
It is complicated to validate your reservation. Endless security, more than enough information. Conclusion, we have a hard time knowing if our reservation is validated...
Android
May 14, 2024
Does not retain personal information despite the checked section
Android
May 14, 2024
Move on. Once the money has been debited, you are told that your reservation is not cancellable. Written in the general terms and conditions of sale, of course 😡.
iOS
May 14, 2024
Earning Reward Points and Unclear Status
It's not always clear when booking when a stay is eligible or not for Reward and Status points
Android
May 15, 2024
Accor's customer service is just the bottom. They don't want to delve into anything. They don't want to understand anything. Very often they give standardized answers - unsubscribes. And after talking to a support employee named Anna, I decided to cancel 5 (five) reservations that were valid at that time. Keep up the good work! Help your competitors earn...
iOS
May 15, 2024
Good easy-to-use app
Bookings and changes have been pretty easy since the last updates. It's a shame that the rules for flexible cancellation have been changed with cancellation the day before, which is very restrictive when you are on the move a lot with sometimes last-minute unforeseen events that generate double billing (the night cancelled and the new night booked).... When you spend more than 200 nights a year in the group's hotels, it's rather disappointing....
Accor All - Hotel booking - Product Description
Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries. That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered. 
From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends.
Take your pick:  ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app.

The Accor All app is your new travel partner: 

• Prepare your stay
Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews.
You can book, manage your booking and prepare your trip.
What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions.
Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking.

• During your stay
Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars. 

Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities: 
Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners