Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
50
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
109 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
54 Reports
User Feedback
33%
iOS
54 Reports
67%
Android
109 Reports
Aetna Health - Latest Quality Issues
iOS
May 14, 2024
Incomplete?
Seems Electronic EOB has stopped. Last statement is March? I guess it is now necessary to ask for paper statements.
iOS
May 14, 2024
Changes in logging in
I'm unable to open and access Aetna Explanation of Benefits from YOUR email. I then go to the APP. and I need to remind myself that the login is no longer my login but my email address. Just so tired of the rigamarole.
iOS
May 14, 2024
Asking to set up preferences all the time
Every time I open the app it asks to set up preferences over and over again. There's no way to even skip the process. So to be able to actually access to the app you have to set the preferences every time. What's the point? It makes the app completely useless. Fix it!!!
iOS
May 14, 2024
Wallet support
Says Apple wallet supported but doesn't show up on my end
Android
May 15, 2024
So far 😱 I have Too many problems with This account 🤯 Each & Every Time I have to damn Login to access account & it's not damn funny ...
iOS
May 15, 2024
Updates and response time to online questions
After only registering online phone app, it had four updates ina five day period I just recently chose Aetna as my first choice for health insurance. When needed information on a benefit. The response time was three days to answer a question that if you call over the phone and ask the same question, it takes 3+ hours for an agent to respond. This response time is disappointing.
Android
May 15, 2024
The roster of the doctors are not updated, some are not there anymore, others change medical fields.
Android
May 15, 2024
Cant even log in for the first time. Keep getting "technical issues" popping up. So far sucks.
Android
May 16, 2024
They offer a lot of benefits but once you sign up those benefits. Are discontinued
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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