Quality degradation at Albert: Banking on you  
Users report higher volume of Quality Issues than usual
63
fair

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
35%
Android
365 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
674 Reports
User Feedback
65%
iOS
674 Reports
35%
Android
365 Reports
Albert: Banking on you - Latest Quality Issues
Android
May 15, 2024
It was fine at first but now I want to deactivate my account and y'all have made it unnecessarily difficult to cancel.DEACTIVATE MY ACCOUNT.
Android
May 15, 2024
Major scam. Charges you money outside of the prescription price. Spent three hours with "customer service" to find out that my shown balance is not available. So when I go to delete my account it says I need to empty all Albert accounts which they make impossible to do. So it's a major scam to join Albert. Be warned.
Android
May 15, 2024
This app was designed in a way to make it really hard to cancel. Ive been trying to cancel my account for weeks now after paying back my advance. The payment is still pending after 10 days and they continue to take money from my account because of some bs feature called smart money which takes money from your banking account and puts it in a Albert savings account. It's a set up and they depend on you being desperate enough to continue to use there app. I would avoid this app
Android
May 15, 2024
Takes money every week to pay back the loan. Why not wait till it's due to repay or take it out
Android
May 15, 2024
DANGER: DECEPTIVE FINANCIAL APP. They succeed by hiding key information, sneaking in charges, and forcing you to use contact support for basics like learning your subscription renewal date. Best example: Albert turns on daily auto-savings without permission. You cannot turn them off or change the frequency until the savings amount is $0. Transferring all the money from savings takes 5 business days, during which they still make daily auto-savings, trapping you in a cycle of auto-savings forever.
iOS
May 15, 2024
Not worth it. They steal money from you.
I've never had to write a review for an app my whole life- except for this one. I subscribed to Albert Genius and a few months later, decided to unsubscribe. They found ways to keep charging me and keep my subscription (errors with confirming my bank account, etc.). I had to call my bank and tell them to STOP all payments from Albert, which was an additional $30 charge. Around $60 has been stolen from me these past few months. I should've listened to the other negative reviews.
Android
May 15, 2024
I've been using Albert for a while now, but every time I pull out money and pay it back on time, they ban me from the service that I'm paying for because my payment took too long to clear. How is that my fault? I wish it was more clear how to get help. I'm stuck in a tough spot and I've paid my fees this month, but I still can't get the help I need despite having paid back the money I owe already. Pending as of 7 days now.
Android
May 16, 2024
I link my chime account and it says I have no activity on the account when i get direct deposit and it says it take chime no worries I will get rid of app
Android
May 16, 2024
I had used the Albert instant and they wouldn't extend my pay period so I was left with no money after they took what i had left out of my account. I was broke for two days because of them don't use this app they don't even have a live agent to talk to.
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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