25
poor

Ally: Banking & Investing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
Work at Ally Financial Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Ally Financial Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
58%
Android
187 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
138 Reports
User Feedback
42%
iOS
138 Reports
58%
Android
187 Reports
Ally: Banking & Investing - Latest Quality Issues
Android
May 14, 2024
Literally cannot open the app on ANY of my phones or tablets. I cannot deposit checks. This is horrible.
iOS
May 14, 2024
Stopped working. no Face ID. Can’t see my accounts
I had no issues with this app for the first few years but over the last few months it has stopped working. Face ID doesn't work. Have to delete app relog on only for it to tell me that they're sorry and working on a fix. Can't access my account even though it knows my name. Requested help on my desktop to no avail. Just waited 20 + minutes to talk to someone and they are submitting a tech ticket. Very disappointed in this app
Android
May 15, 2024
Can't even open on my phone anymore. Online bank without a working app?
Android
May 15, 2024
Doesn't work. A mess.
Android
May 15, 2024
I am actually livid. I was forced to change to this app from Ally Auto after years. As it was installing, I uninstalled the Ally Auto app since it's now defunct. Instead of any normal identity confirmation option, they decide to confirm my account login, I need to go to the app that doesn't exist anymore! How wonderful! I'm effectively locked out of my account because their "help lines" in app are of course garbage automated lines with no human beings behind them. Can't wait to be rid of Ally.
Android
May 15, 2024
Not been able to login to the app for 3months now. Always says temporary unavailable.
Android
May 15, 2024
When it works it's very handy and useful. Unfortunately, more often than not, I get a message that says temporarily unavailable. The app is up to date, My Android operating system is up to date, I've reset my network settings, still more often than not the app does not work.
Android
May 15, 2024
I can not access my auto loan anymore!! I have called customer service and no one is able to help me. I've been paying my car payment on time for 4 years and now this is messing me up. There's absolutely no help. This is obviously a problem with all the same reviews. Fix it Ally!!!!!
Android
May 15, 2024
It really sucks that the flex payment page no longer loads so I can't even ask for help when I need it. And the contact assistance page just says "we apologize" and then goes blank. If you're going to change the app at least make sure that your customers can still contact you otherwise it really isn't working for anyone. It's been like that for over a month but how are we supposed to tell you about it because we can't contact you!
Ally: Banking & Investing - Product Description
Ally Banking & Investing
Save, invest, and manage money

Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. 

Bank with us to:  

• Save faster with smart savings tools: buckets and boosters 
• Set aside money for recurring expenses with spending buckets
• Stress less with no overdraft fees
• Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account
• Deposit checks from your phone with Ally eCheck Deposit℠
• Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide
• Keep tabs on your debit card usage with card controls
• Manage CD interest disbursement and maturity options
• View and send secure messages, or chat with us 24/7 using Ally Messenger

Keep up with your credit card: 

• Make secure credit card payments, review credit statements, and check your FICO score for free
• Ally Mastercard credit cards available by invitation only


Three ways to invest with us: 

Robo Portfolios

• Our intelligent tools do the heavy lifting to manage and monitor your investments
• Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee)
• Automate your investing with one of our four portfolio strategies

Self-Directed

• Trade commission-free on eligible U.S. stocks, options, and ETFs
• Filter and find exchange-traded funds with our ETF screener
• Use advanced charting tools for technical analysis

Wealth Management

• Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage
• Link and track financial accounts outside of Ally for a 360° view of your finances
• View and monitor your net worth, investment exposure, and performance
• Start with a $100,000 minimum in assets under care (funds with us)

If your mortgage is serviced by us: 

• Track your progress towards paying off your home loan with real-time updates
• View account details, upcoming statements, and past transactions
• Use Autopay to set up recurring payments with no additional payment fees
• Schedule additional principal-only payments at any time


We’re serious about security 

• We never store personal or account information on your phone
• Our security codes provide extra protection when you log in from a computer or device we don’t recognize
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions


More details

• Ally Mobile is free – your mobile carrier’s message and data rates may apply
• Compatible with iOS 15.0 or higher
• Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE
• You may not be approved for real-time quotes
• Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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