Quality degradation at AT&T ActiveArmor℠  
Users report higher volume of Quality Issues than usual
20
poor

AT&T ActiveArmor℠ | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
53%
Android
62 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
54 Reports
User Feedback
47%
iOS
54 Reports
53%
Android
62 Reports
AT&T ActiveArmor℠ - Latest Quality Issues
iOS
May 9, 2024
Broken app
Fix app as deleted call log keeps coming back. This has happened three days in a row and has happened in the past. HIGHLY ANNOYING. 1/8/24-THIS NEEDS TO BE ADDRESSED NOW. 1/11- same issue. 1/14-same issue. App continues to NOT clear call log permanently. Fix your broken app. 1/20- someone needs to fix this issue HIGHLY annoying. 1/23- when is this gonna get fixed?? Fix your app. 2/1- call log still won't stay deleted. FIX the app so cleared call log STAYS CLEARED. HIGHLY ANNOYING. 2/8- FIX YOUR APP. 2/10- call log keeps coming back. Needs fixing. How many times must call log be deleted for it to stick????? 2/14-same issue. Needs fixing. 2/16- still an issue- needs fixing asap.3/6-7, still an issue. 4/10- call log still not staying cleared after deleting. 4-11- still not clearing call log after deleting. Annoying. 5/3- call log still not staying deleted. Pls fix. 5/9- call log will NOT stay deleted
iOS
May 10, 2024
Doesn’t work
Tried multiple times to uninstall/reinstall. Just keeps spinning.
iOS
May 10, 2024
Didn’t block “unknown caller”
I received a call from a telemarketer selling health insurance. My iPhone log showed caller id = unknown Active Armor let the call through even though I have “Private Caller: Block”. I guess “unknown” caller id was spoofed and is not a ”Private Caller”. Also, Active Armour didn't show the phone number even though the iPhone log showed the phone number. Active Armour has problems.
iOS
May 14, 2024
Used to work…
Now it hasn't blocked anything since April.
iOS
May 14, 2024
Confusing
This app is confusing. Is this just a spam call blocker, or is it mobile security too? There is no active phone checker when it comes to wifi security. Is this really protecting you from viruses and malware and such? So far this app, has blocked hospitals and emergencies from getting through, but the good ol debt collector gets through everytime why is that? In order to ask the team for help on this app, i have to ask the community. Makes no sense. At least it blocks calls part of the time. I will give it that
iOS
May 14, 2024
Cannot finish setup
No mater what I do, cannot add a email or add phone numbers for dark web monitoring…this problem has persisted for multiple releases with no fix!
iOS
May 14, 2024
Favorites issue
I appreciate this app for blocking spam calls BUT … My ‘Favorite' calls don't seem to be getting thru. Why is that? Developers: How do I work around this scenario? I call a person or business (like a bank). The person or business returns my call but it goes straight to voicemail because this number isn't in my ‘Favorites'
iOS
May 15, 2024
VPN
I woke up this morning and I discovered my VPN was turned off. I didn't turn it off before sleeping last night. Investigate and fix this problem please.
iOS
May 15, 2024
No Internet Connection
This App has not worked correctly since purchasing it. After my last Apple update, my ability to connect to the internet via cellular service was removed. Also, the notifications ability was also removed.
AT&T ActiveArmor℠ - Product Description
AT&T ActiveArmor℠ Mobile Security(FREE)* 

 

Download to activate the free app for an extra layer of protection that helps you easily secure your data, manage spam, call routing, and more.

 

• 24/7 Automatic Fraud Call Blocking: Detects and blocks calls from likely fraudsters before they reach you.

• Spam Call Blocking: Blocks or sends calls to voicemail if identified as a Spam Risk. 

• Nuisance Call Alerts: Labels potential nuisance calls from telemarketers, surveys, and more. 

• Spam Call Routing: Choose call categories to accept, block, or send to voicemail.

• Unknown Calls to Voicemail: Automatically sends callers to voicemail if they're not in your address book.

• Block all Texts from Email: Block all email originated texts from your phone.

• Spam Text Filtering: Helps filter spam and unknown or malicious text messages

• Personal Block List: Add individual unwanted callers to your own block list.

• Device Security Helps protect your data from mobile threats. 

• Breach Reports: Get alerts about company data breaches, along with helpful tips.

 

 

AT&T ActiveArmor Advanced Mobile Security (In-app $3.99/mo. purchase) ** Includes all the functionality of AT&T ActiveArmor Mobile Security, plus added protection:

 

• Public Wi-Fi Protection: Get your own private connection (VPN) – to protect your data on public Wi-Fi networks. 

• Identity Monitoring: Get alerts and advice if your personal info is leaked. 

• Reverse Number Lookup: Shows caller details when you enter a U.S. number. Up to 200 queries per user within a 24-hour period.

• Caller ID*: Gives you caller details.

• Safe Browsing: Avoid suspicious sites – surf the web safely.

 

Mobile Security & Advanced Mobile Security*

 
Requires download of ActiveArmor App & acceptance of terms of service and a compatible device running iOS13+. Data charges may apply to app download/usage. Eligibility: Consumer and business wireless accounts with eligible service and AT&T HD Voice-enabled device. Non-AT&T Customers: The following features are only available to AT&T customers: Auto-Fraud Call Blocking, Spam Risk Labeling & Blocking, Nuisance Call Alerts, Nuisance Call Controls, Unknown Calls to Voicemail, Personal Block List, Caller ID. Some features may not work while roaming internationally. Details at www.att.com/activearmor For complete terms for AT&T ActiveArmor, see Details at 

https://www.att.com/legal/terms.activeArmorMobileSecurity.html

 
**Advanced Mobile Security 

 
Subscribers pay $3.99/mo. Auto-billed every month through your iTunes account unless canceled. Subscription automatically renews and your account will be charged $3.99 unless auto-renew is turned off at least 24-hours before the end of the current period. To manage your AT&T Active Armor Mobile Security (“Active”) subscription, go to iTunes. Once your Advanced subscription is canceled, you will be downgraded to the basic, free version of the app. To remove the service entirely, you must cancel within the app or via myAT&T, after your iTunes subscription period ends. Payments are nonrefundable (subj. to applicable law). 

 
•. Public Wi-Fi Protection. Requires setup; the feature is automatically enabled when your device joins a public (unencrypted) Wi-Fi network unless an alternate VPN service is active. Does not work when using certain video streaming apps or Wi-Fi calling on certain devices. 

• Identity Monitoring. May not detect all compromises or leaks of your personal data. 

• Reverse Number Lookup. Limited to 200 queries per user within 24-hour period. Requires activation. 

• Caller ID. Must be in AT&T HD Voice coverage area to be alerted to caller name and location. 

• Safe Browsing. May not detect all suspicious websites. Requires activation of Public Wi-Fi protection to be enabled. 

 
For complete terms for AT&T ActiveArmor, see Details at 

https://www.att.com/legal/terms.activeArmorMobileSecurity.html
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