82
good

BBVA Spain | Online banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
Work at BBVA? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at BBVA? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
902 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
74 Reports
User Feedback
8%
iOS
74 Reports
92%
Android
902 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
May 14, 2024
It fails every now and then (this same month it has left me without access on 3 different days, and we haven't even been there for half a month), it closes by itself, fingerprint recognition sometimes doesn't work, advertising for its products doesn't stop and if you click by mistake it's a bore to get out of the process... For an app where you can view your accounts and trade, it's very intrusive.
Android
May 14, 2024
Fatal, I have my wrong name and therefore on my card as well. I can't change it in the App, I don't get a call or manager, or they don't pay attention to me in customer service. The most useless app I can remember in a long time.
Android
May 14, 2024
It drains your phone's battery. For some reason, with only 10 minutes of active screen, it consumes twice as much as watching 2 hours of video on Youtube. I look on forums and it's a recurring complaint. It doesn't make any kind of sense.
Android
May 14, 2024
Hello, my name is José and I give 1 star because I made a purchase of more than 35€ with the card and I have a friend code that they give 35€ to him and I gave it to him but I am waiting for them all way when they put them on me the 35€ that I was entitled to buy with the card for making a purchase of more than 35e I will put others resonate come
iOS
May 15, 2024
Improper charges
Unsubstantiated Money Discounts
Android
May 15, 2024
It doesn't let you make an appointment at the checkout, it tells you that there are no offices nearby. And I call my town office and a recording comes out saying to wait for me to talk to the office... nothing. In the end they say that they have not been able to contact the office, that they are going to leave a message for them to call you. In the end I have to go
Android
May 15, 2024
For half a week it hasn't let me access due to password error and default functional error, and it's not just me so I guess it's a bug in the app
Android
May 15, 2024
They tell you to share your code with friends and they give you €50. Then the code doesn't work and no one answers you or does anything. So far, so good, but the truth is that this fact has disappointed me. I trust they will solve it for me. Let's see if the reviews do read them...
Android
May 15, 2024
I liked it a lot but a few days ago it didn't let me enter the application it tells me that I have no connection
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum.

Start saving and controlling your accounts, even those of your other banks, from a single place.

It has tools that will help you improve your financial health, so you can gradually build your financial cushion.

Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes.

With the Amigo Plan, you will earn money if you invite or are invited to BBVA.

And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12.

OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT!
● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. 
● Activate push notifications to monitor your card movements and payments. 
● Turn your cards on and off from your app and don't worry if you lose them. 
If you have any questions, ask Blue, our virtual assistant. 

ALL THIS AND MORE AWAITS YOU IN THE BBVA APP.
 
MORTGAGES
Discover with our mortgage simulator the amount you could have available to start your future home.
 
BIZUM
Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App.
 
INSURANCE
Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs.

LOANS
Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs.

FREELANCERS, SMES AND COMPANIES:
If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity.

PENSION PLANS
We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone.

CARDS
Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. 
 
AQUA CARD
The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App.

INVESTMENT FUNDS
Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. 

FINANCIAL HEALTH
Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. 

BLUE
It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements.

SECURITY
You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money.
 
DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS?
Send us your comments to bbvabancamovil@bbva.com. 
If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
Want to improve your unitQ Score by 20% within 30 days?
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