50
poor
BECU | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-35 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
65 Reports
65 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
13 Reports
13 Reports
User Feedback
17%
iOS
13 Reports
13 Reports
83%
Android
65 Reports
65 Reports
BECU - Latest Quality Issues
Android
May 1, 2024
it's a good app, but the envelope feature doesn't work on mobile
Android
May 7, 2024
I love the banking app. The only reason that it's a 4 star, I hate the wait on pending transaction.
Android
May 7, 2024
I'm having trouble singing in, I'm 1,000,000 percent putting in the right password and the right user ID, but it's just not letting me sign in. It just keeps asking if I forgot my username or password.
iOS
May 8, 2024
Poor quality, rarely reliable
Becu is a normal bank, they do not care about your convenience or schedule. The Becu app is inconsistently good and consistently not functioning. Becu never follows up on the issues, and never tries to work with you to fix it. Poor quality bank with an even worse app, I am SWITCHING BANKS!!
iOS
May 9, 2024
BECU app does not update loans
I have a home loan through BECU and I use the app to see what my balance is. The app does not update to what actually I have paid. It stays the same amount for 3 to 4 months. The only way I could see the true balance is to go to becu.comand check on it there. This is so frustrating. I would never use BECU again and wish I would not have gotten my home loan through there.
iOS
May 12, 2024
Won’t allow mobile login most of the time
Time and time again this app gives me the “authentication failed, invalid credentials” message when I attempt to log in. There seems to be no consistent pattern I can identify that would explain this on my end. It works at times on mobile, or wifi, but usually does not. This with an up to date iphone. This is no surprise given this same credit union lost my dob, social security number etc in a security breach.
Android
May 12, 2024
Zero stars. I randomly can't log into app. When I try the website, online banking is unavailable. So I have ZERO access to my account. This is absolutely unacceptable. I can't believe how bad this is. BECU is going to say "hi ash, we're sorry you are unhappy with the app. Please contact our technical support so they may assist you". That's not good enough. I'm switching banks immediately.
Android
May 14, 2024
User friendly. Easy to use. Not able to do bill pay easily, better use a computer for that. A lot of extra stuff that I personally do not use which kind of clogs up the initial screen.
Android
May 15, 2024
The app works smoothly, but it seems the option to schedule external transfers is not an option and must be done on the main website.
BECU - Product Description
Manage your finances in the palm of your hand: BECU’s app is designed to bring budgeting to your phone. Use the unique features to view not only your BECU accounts but also your credit cards, bank accounts and loans held elsewhere. The colorful, friendly design helps you track spending, review outstanding balances and expenses. The updated app also allows easy everyday banking. From transferring funds to locating ATMs and the ever popular mobile check deposit feature, it’s your money, simplified. BECU App Features and Benefits: • Combine and view your BECU and non-BECU financial accounts in one place • Budget based on your spending, income, debt and expense history • Locate the nearest BECU, ATM or shared branching partner credit union • Transfer funds • Deposit checks • View accounts • Pay bills and view payees • Review Alerts • Updated design and expansive user experience
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