Quality degradation at BetterHelp - Therapy  
Users report higher volume of Quality Issues than usual
67
fair

BetterHelp - Therapy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
32%
Android
98 Reports
iOS unitQ Score
iOS User Feedback
68%
iOS
213 Reports
User Feedback
68%
iOS
213 Reports
32%
Android
98 Reports
BetterHelp - Therapy - Latest Quality Issues
Android
May 13, 2024
It's a great platform and I did receive some help. But not until after three weeks of trying to find a therapist. which makes my first session worth $360 which is not a good deal at all. This is supposed to be a more affordable option but it was not affordable at all for me.
iOS
May 14, 2024
Thiefs
They will not contact you with professional therapist but some incompetentcreeps and they will still and share all your private information including mental evaluation data. Stay away!
Android
May 14, 2024
Too expensive... 240 euro per month
Android
May 14, 2024
Freezing is really awkward, it'd be better to put dates in to freeze between so you don't miss a paid week
Android
May 14, 2024
Does not feel like a safe space to be angry.
Android
May 14, 2024
Hey you all remember back when BetterHelp was required by the FTC to issue [value] million in refunds because they gave unavoidable prompts for a questionnaire they promised would stay between you and your counselor, and instead sold that information to advertisers? The fact that all you got was a slap on the wrist is a shame. Don't trust these people with your mental health, all you'll get is a headache, and breach of trust. You ghouls should be ashamed, and should've been shutdown. Shame on you.
Android
May 15, 2024
They get your money assign u a person and boom they say there 2 busy so u get a new person tell your life story and boom there 2 busy and on and on and on biggest waste of money.
iOS
May 15, 2024
Best therapist I could ask for
Previously had so many problems with nhs, waiting times etc. took the plunge 18 months after my mum passed away. Best therapist I could ask for, flexible, there when you just want to send a message. Given 1 star less due to time given as only 45minutes. An hour would be so much better and helpful
Android
May 16, 2024
Preying on the vulnerable and then disguising it as help is so disgusting, BetterHelp. Sure, sign me up for 3 months when I only selected 1 because your UI is that terrible. Sure, I'll totally press the 'Quit Therapy' button 4x times to actually cancel my subscription. You should face legal consequences for your scummy behavior and dark pattern UI.
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 30,000 licensed, accredited, and highly experienced therapists
• Match with the right therapist for you based on your needs, preferences and location
• Send your therapist a message as often as you want
• Schedule live sessions with your therapist or use the secured messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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