14
poor

British Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
40%
Android
255 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
381 Reports
User Feedback
60%
iOS
381 Reports
40%
Android
255 Reports
British Airways - Latest Quality Issues
iOS
May 15, 2024
Register process
Trying to register for using app made me crazy. For two times the app closed without any chance to continue so I just lost my patience
iOS
May 15, 2024
Boarding passes!!!
This has to be the worst no very worst airline app. It's slow and getting boarding passes on your phone is obscure. And even then I get only my boarding pass and not all passes on the booking. Wake up BA this is seriously poor.
iOS
May 15, 2024
Technical Problems
Does not complete tasks and seems app hangs
iOS
May 15, 2024
Review
App constantly crashes. It's virtually impossible to use. Needs a massive upgrade both on the overall servers / latency of the app as well as underlying code base.
Android
May 15, 2024
Horrible app! Always never works
iOS
May 15, 2024
Seat change
I changed seats as I need to sit by the aisle but my boarding pass still shows I'm in a middle seat!
iOS
May 15, 2024
BA App
A good app but it does not always work.
iOS
May 15, 2024
Bad app
Can't add club card to apple wallet…
Android
May 16, 2024
Doesn't have my bookings when I am logged in. If I log out I can access my bookings, but the boarding passes aren't saved. Rather useless I would say
British Airways - Product Description
To Fly. To Serve.

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Apple Watch
The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com


- Siri Shortcuts
Add Siri Shortcuts to quickly check your next flight and Avios points

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
British Airways Plc Web Site British Airways Support Application Licence Agreement.
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