13
poor
British Gas Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: House & Home
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
105 Reports
105 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
46 Reports
46 Reports
User Feedback
30%
iOS
46 Reports
46 Reports
70%
Android
105 Reports
105 Reports
British Gas Energy - Latest Quality Issues
iOS
May 14, 2024
Losing any faith I had in it.
So, not only are the reported readings at least 2-3 days out of date, the usage as from today 11th May, there is NO usage at all! Even lost all history.. The most useless App on the planet. What good is it?? Just read Bandannaman' review and he is Totally correct. It's embarrassing that it has the word BRITISH in its company name. Stick to Uswitch. At least they show history and are generally very up to date. As of two days ago, the usage ‘button' is back, but the other problems persist..
iOS
May 14, 2024
Soooooo bad
New app is awful !!! I can see my electricity usage but not my gas usage and that's despite going into chat help twice in the past week , and being reassured both times that it's now been sorted at their end and I should able to see my usage with 24 hours , surprise surprise I cannot ! I am 100% moving to Octopus when my contract ends , their app is fantastic and it's also cheaper for the utilities
Android
May 15, 2024
Good app but wish I hadn't have to log in to the online account to change things wish it could've done on the app
Android
May 15, 2024
Doesn't work! Trouble logging on and then it states 'This app doesn't work with your account'. Had no issues with the old app. Tried to use the 'live' chat service, waited a long time and when the assistant was asked an off script question the session mysteriously ended! Cannot manage my account.
Android
May 15, 2024
I am extreamly angry.I pay my bill quarterly and my next payment is due the end of June.The payments you are asking me to pay are incorrect.You are repeatedly asking me for meter readings even though you sent me a message saying i didnt have to send a meter reading because i was on a fixed tariff. Because i no longer trust British Gas i will send my meter reading at the end of June when payment is due. I am 78 with orostrate cancer i dont need this stress.I am orobably asking for too much but c
iOS
May 15, 2024
“upgraded” system no longer allows you to set bill date!
After the debacle of this upgrade most things are fixed apart from two 1. You no longer have the ability to request a billing date it is imposed on you without warning - mine used to be the 18th so that my direct debit goes out on the 1st under the old system and now it's changed without warning to the 9th and 23rd! What a shambles I shall be complaining to ofgem 2. All the years of history of usage have gone from the app graph still so you can't compare your energy usage - again a poor decision not to do good customer service and migrate the old data to the new system to save money
iOS
May 15, 2024
Bad app
As others stated it doesn't show any updates or meter readings from smart meters
Android
May 15, 2024
Since being moved to the new system I have no visibility of my gas account just electricity. Have to give meter reads via phone for gas definitely not an improvement. I seem to have 2 account numbers a retrograde step not seamless. I would love to get them both back in one place or maybe just switch supplier. Despite calls and numerous interactions with the Bot no improvement or solutions.
iOS
May 15, 2024
Nothing better to do?
What was wrong with the last version of the british gas app. There seems to be a constant effort to tinker and try to fix what is not broken. This app, based on what i can see is far worse than before, all we need is to pay our bills and review what we energy we have used within that time! This was all solved in the last app and now its more time wasted trying to find what we were able to find easily in the older app version!
British Gas Energy - Product Description
We’ve built a brand-new app to support customers whose accounts are already on our new billing system. Unsure if that is you? If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. What does this app do now? • Manage your account balance • View recent transactions and bills • Make a payment • Amend or set up Direct Debit • Submit a meter reading for more accurate bills • Manage multiple energy accounts • Allows saving passwords through the Keystore functionality in a secure way • Have some fixes and optimizations included in this update • Fingerprint and face unlock • Stay permanently logged in with our improved login experience What will this app do in the future? • Google Pay • Monitor your energy usage and cost breakdowns for more customers And much more!
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