77
good
Chase Mobile®: Bank & Invest | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
916 Reports
916 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
461 Reports
461 Reports
User Feedback
33%
iOS
461 Reports
461 Reports
67%
Android
916 Reports
916 Reports
Chase Mobile®: Bank & Invest - Latest Quality Issues
iOS
May 15, 2024
Life changing
I was with bank one that became chase. Not sure the details on that but that's my tenure. I would give chase 5 stars except they caused me a great deal of credit problems over a credit card. I had a employee card issued to my employee which I for good reason set a 10,000 limit on. While she was out of the country she managed to rack up a 30,000 debt . I had no idea until I looked at my online account. I immediately called chase to ask how this could be? I also asked them to freeze the account. They assured me that it was under control and not to worry. I looked on my account thinking they would remove the 20 k that was not approved for use, but to my surprise the account that was maxed at 30 k had somehow grown to 65k . I had no communication with the employee who was still over seas. I still have no idea how after me demanding they freeze the already maxed out account could they allow this to happen. I wrote several letters climbing the chain of command and they ultimately said they would take no responsibility for any of it. The card limit was clearly printed on my statement. I attempted to settle the debt by offering to pay 35 k. They refused my offer I finally told them to eat the whole thing since they had just raised my rates for no reason other than it was below prime. My 800 credit score went down to 500 over night and all of my other credit cards that were in good standing canceled my cards one by one even Amex including 900 in earned points were forfeited. This started a huge domino effect in which I was unable to get a loan on my house with 500k in equity. I found myself in a frivolous lawsuit where I received a default judgement of 70 k didn't have money nor could I borrow and ended up loosing 400k in non exempt property that I owned. And have been in litigation for 3 years to get it back. I've lost half of my life's work and it started with chase. Other than that they have been a great bank I still use them and they have my mortgage. So that's my story.
iOS
May 15, 2024
Last update broke Feature
The last update broke the deposit feature. Camera will no long auto capture checks and when you try to manually capture it tells you it can't read the check anymore. Considering your tellers hate actually working and constantly tell you do use the app or direct deposit, I suggest you fix this.
iOS
May 15, 2024
stuck at login with recent update
since last update 99%of time when i logging in it just stuck at loading spinning circle. please fix I can't use it to access my account anymore
Android
May 15, 2024
I'm having trouble logging in using my fingerprint scan in the app. I can log in the website using fingerprint easily.
Android
May 15, 2024
Crashes non stop on all our phones. This is just too much hassle.
iOS
May 15, 2024
Stop asking me for Face ID.
You have separated password and Face ID. But why when I select password it goes to a page asking me if I want Face ID? STOP asking me I use my password why did you separate them I'll never do Face ID so when I select password I don't want to see Face ID.
Android
May 15, 2024
The app is always acting up I have to uninstall an install again all the time
Android
May 15, 2024
Why can't I hide the "Chase Offers" section on the main page? You're a bank peddling hollow discounts that would barely make a difference on the items if I were to purchase. Put it somewhere else or let us customize the main page.
Android
May 16, 2024
Had an emergency needed to send money, but couldn't because I had to update, which took 20 minutes. Was given the "not now" option, but couldn't get in the app.
Chase Mobile®: Bank & Invest - Product Description
Bank securely with the Chase Mobile® app. Manage your investments with J.P. Morgan and your Chase accounts: monitor your credit score, budget and track monthly spending, send and receive money with Zelle® and deposit checks. Manage your accounts • Review activity in all of your accounts: checking, savings, credit card, home, auto, business and commercial banking • Deposit a check Manage your investments with J.P. Morgan • Get commission-free trades for stocks, options, ETFs, mutual funds and more • Use portfolios designed by us and matched to your goals Payments: Convenient ways to pay • Send and receive money with Zelle • Schedule, edit or cancel payments for your Chase credit card and other bills • Transfer money between your accounts Chase Credit Journey®: Check your credit score • Take control of your credit, know where you stand, and set a score goal • Receive free identity monitoring to help keep your information safe Budget: Get a clearer picture of your finances • See daily spending insights at a glance • Set up your budget and track debit/credit card transactions • Grow your savings consistently with Autosave Security: Keep your money safe & secure • 24/7 fraud monitoring for unusual account activity • Lock and unlock your account if you misplace your card Rewards, offers & deals • Track and redeem your Chase rewards • Earn statement credit by using Chase Offers with eligible credit/debit cards Connect with Chase • Schedule a meeting with a banker • Find the nearest Chase branches and ATMs • Speak with a representative 24/7 Disclosure • Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text. • There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. • For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results • Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See chase.com/online-investing-pricing for terms and conditions. • Options contract and other fees may apply. • J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states. INVESTMENT PRODUCTS: • NOT A DEPOSIT • NOT FDIC INSURED • NO BANK GUARANTEE • MAY LOSE VALUE • Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc. • Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC • Equal Opportunity Lender
All intellectual property rights, including trademarks and word marks, are the property of respective owners