39
poor

CIBC Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
64%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
39 Reports
User Feedback
36%
iOS
39 Reports
64%
Android
68 Reports
CIBC Mobile Banking - Latest Quality Issues
Android
May 10, 2024
It was good but now it keep stopping
iOS
May 11, 2024
Bad
From two days app are not updating
iOS
May 11, 2024
Doesn’t login
Just updated yesterday It doesn't login anymore After password and sms code, it keeps loading forever
iOS
May 12, 2024
Zero stars.
I can't even use the app cause there's a new version. So I can't wait to get to wifi to download the new version. I just updated the app less than a month ago and now I can't access my banking information if I don't down load this new up date over mobile data… will be closing my account with CIBC this month.
Android
May 13, 2024
I no longer have access to my accounts because the new version would not be allowed and there would be insufficient storage space. Also, no notice for this change that affects my operations.
iOS
May 13, 2024
Widgets? Why not?
I vastly prefer the Scotiabank mobile app. It has implemented Lock Screen widgets in a thoughtful manner. There are no widgets in the CIBC app rendering it far less useful. And too many annoying pop ups/ads/“offers” requiring extra taps to navigate.
iOS
May 13, 2024
No notification when money is deposite/credited
Please work on this feature. An individual must get an SMS atleast to notify when a credit is made into their chequing and saving account.
Android
May 15, 2024
Only limited functionality for non-Canadian customers. I am unable to change my home address or my phone number. I have to do such changes via (international) phone call with dedicated authentification, which takes a lot of time and effort. More generally, sending money is a nightmare, if it is not by Interac eTransfer.
iOS
May 15, 2024
Functional but constant ads and no 2FA
Constant ads on every app open cheapens the experience of CIBC, no authenticator or passkey 2FA makes our accounts far less secure
CIBC Mobile Banking - Product Description
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you.

FEATURES
• Securely access your accounts with your fingerprint, face ID or password.
• Apply for bank accounts or credit cards and view your application status in real time.
• Get a snapshot of all your accounts in the same place, anytime.
• Use Apple Pay at payment terminals.
• Set up instant, post-dated or recurring payments.
• Deposit cheques in a flash - all you need is to take a picture with your phone.
• Send and receive money instantly with Interac e-Transfer.
• Quickly search for branches, banking hours, bank machines and mortgage advisors near you.
• Receive your free Equifax credit score directly in the app, without affecting your score.
• Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away.
• Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.

LANGUAGES
Supports English and French

PRIVACY
Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html

LEGAL
By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App.

CONTACT
For your banking questions, please visit: https://www.cibc.com/en/contact-us.html

Telephone Banking: 1-800-465-2422

Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7

Website: http://www.cibc.com
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