Quality degradation at Cl@ve  
Users report higher volume of Quality Issues than usual
47
poor

Cl@ve | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Productivity
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
89%
Android
102 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
13 Reports
User Feedback
11%
iOS
13 Reports
89%
Android
102 Reports
Cl@ve - Latest Quality Issues
Android
May 12, 2024
This application describes the botched country we have, a real shame, I don't know who developed it but it certainly has no idea about programming, the application is endlessly asking to swipe the ID again with the NFC of the mobile, you pass it (leaving the mobile with the ID without touching it so that nothing happens), Instructions the PIN, and Ale asks again for the previous step, you pass the ID, and oh surprise he asks for the previous step again. Instead of at least getting an error message, it's a botch.
Android
May 12, 2024
The worst idea they have had to access all the records, the records in any section are horrible without the app but the fact of creating it is even worse, no type of record works correctly and the process is extremely complicated, and I'm a kid, I don't want to imagine the people less familiar with technology...
Android
May 13, 2024
I'm not able to get in
iOS
May 13, 2024
Application disgust
What a waste of time
iOS
May 14, 2024
The admin always for the worse
With how simple and intuitive it was before, it's now a problem. I'm 30 years old, I can't imagine anyone older doing these technical things or reading fine print or going to ask for a certificate to scan. Bad, bad, bad. Always putting obstacles in the way of the citizen.
Android
May 14, 2024
I find it embarrassing that being an app that they force you to use, you have to ask for a card to activate it no matter what because the other options don't work.
Android
May 15, 2024
not working well
Android
May 15, 2024
It is impossible to access the page
iOS
May 15, 2024
Application disaster
Very unfriendly. You do paperwork and it doesn't tell you what's pending and what you've done. An app disaster, its programmers should learn something more from other countries
Cl@ve - Product Description
Cl@ve es un sistema para identificarse electrónicamente en las relaciones con las Administraciones Públicas.

Si no está registrado en Cl@ve, podrá registrarse desde esta APP.
Si está registrado en Cl@ve, podrá activar este dispositivo con su DNI/NIE mediante un SMS o con su certificado electrónico.

Una vez activado, desde esta APP podrá confirmar las peticiones de autenticación con Cl@ve Móvil y acceder al PIN de Cl@ve PIN que solicite al acceder a un trámite. También permite acceder a las gestiones del sistema Cl@ve.

Puede acceder a más información sobre el sistema Cl@ve en https://www.clave.gob.es/

Puede acceder a la declaración de accesibilidad en la propia APP y en https://sede.agenciatributaria.gob.es/Sede/accesibilidadAppClave.shtml
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