fair

ComEd - An Exelon Company | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-7 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

77%

Android
46 Reports

iOS unitQ Score

iOS User Feedback

23%

iOS
14 Reports

User Feedback

23%

iOS
14 Reports

77%

Android
46 Reports

ComEd - An Exelon Company - Latest Quality Issues

iOS

May 7, 2024

Unusable

Ever since the new account numbers were installed, the app is completely unusable. Can't make a payment, every time I press on a payment method the app crashes and closes. Worthless.

Android

May 10, 2024

I wish you could pay more money than what you awe ComED on the app. I have to go to a grocery store to pay more than I awe.

Android

May 12, 2024

Not working at all

Android

May 12, 2024

App not working at all unable to pay my bill

Android

May 12, 2024

The app doesn't work.

Android

May 13, 2024

Down for maintenance when I need it and now isn't functioning properly.

iOS

May 13, 2024

App won’t load

This is the worst app I have ever used the app and the website refused to load repeatedly over the last several months. At this point, I can't even get onto pay my bill.

iOS

May 13, 2024

Shame on Comed, app going from bad to worse

Guess the entire digital app dev and prod team at Comed need to be fired. Such a messed up app that half the time has login issues. Doesn't stay persistent. Provides grossly wrong billing information, gets adjusted 3 times, so you really don't know what you are paying for. They can change their name to CONed. Consistently incorrect metering and charges. I average a lot 900KWH and suddenly next two months Comed reports I used 1900 kWh! No way to ascertain as I did not have any drastic usage changes.

iOS

May 13, 2024

Impossible to pay bills

Everyone was assigned new account numbers early 2024 and since then it has become impossible to pay bills and enroll in autopay. The app just loads endlessly and even the website does too.

ComEd - An Exelon Company - Product Description

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

·         Easy sign-in with your fingerprint or “keep me signed in” option
·         Effortlessly pay your bill
·         Report an outage
·         Check your outage status
·         View the outage map
·         View your bill
·         Check your balance
·         View your account activity
·         Manage your AutoPay and Budget Billing settings
.         Report your outage without signing in
·         View usage data and trends
·         Compare your bills
·         View your bill forecast
·         Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
·         View hourly pricing information as a participant of the Hourly Pricing program

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