54
fair

Cox App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Utilities
Work at Cox Communications, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Cox Communications, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
53%
Android
101 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
90 Reports
User Feedback
47%
iOS
90 Reports
53%
Android
101 Reports
Cox App - Latest Quality Issues
iOS
May 13, 2024
Terrible service I have ever had. Over paying for Weak internet.
Just terrible
Android
May 13, 2024
made payments on time fo 20 years. they up it by 20 bucks and after 2 months shut of my internet with no notice...great company
iOS
May 13, 2024
Frustration and time-consuming
Misinformed countless times over the past six months
iOS
May 13, 2024
Terrible customer service
Price increases unjustified I'm meeting with Verizon next week
Android
May 13, 2024
Service has gone down. More intermittent outages at all hours.
Android
May 14, 2024
very manipulative service with TERRIBLE customer support. they charge you for random fees and when you try to rebuttal they have nothing to say and transfer you to several other people just to admit they are WRONG and they scam their CUSTOMERS.
Android
May 14, 2024
My cable and internet are great .I have a problem with my fiber optic cable cut in half .I had a technician out to my home he didn't put a temporary line out so I can use my cable and internet till the other cable is put down . I've been waiting for four day and getting the run around.
iOS
May 15, 2024
Rates to high
I just been with you all for a month outrages prices I'll be going to century link for sure the prices are set
Android
May 15, 2024
Hate cox always adding fees that I know I payed leaving next month 🤬🤬🤬
Cox App - Product Description
With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. 
 
Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service
 
We'll keep adding more ways to help you better manage your account.
Want to improve your unitQ Score by 20% within 30 days?
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