Quality degradation at DBS digibank  
Users report higher volume of Quality Issues than usual
54
fair

DBS digibank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
289 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
38 Reports
User Feedback
12%
iOS
38 Reports
88%
Android
289 Reports
DBS digibank - Latest Quality Issues
iOS
May 12, 2024
App crashed
After updating the app, it's stuck on the logo screen.
Android
May 13, 2024
Some thing missing all time must key in username when log in with the same device? Other than that is all good.
Android
May 13, 2024
Terrible. Transaction Page freezes midway and you have to cancel and reinstall. Such a hassle.
Android
May 13, 2024
Your app error... Want to open new account also cannot. Please fix it fast, if not we will open account from other banks. Thank u...
Android
May 14, 2024
Unable to update my mail addresses because system doesn't allow me to key in numbers. So how am I suppose to key in house numbers or postcode??
Android
May 15, 2024
I can't set up digital token how can I do?
iOS
May 15, 2024
Kailin Jiang insults customers and is still at large
Kailin Jiang(Chinese name: 姜凯林) insulted customers and launched personal attacks against customers. However, Kailin Jiang is still at large. What a shame for DBS!
Android
May 15, 2024
Cheating sinoer, keep on changing
Android
May 16, 2024
Unnecessary promotional notifications or prompt advertising notifications to ask to enable more, there is no setting to disable all these. Disappointed coming from a banking app, forcing people to turn on notification for 2FA, yet using these opportunities to send marketing/advertising notifications
DBS digibank - Product Description
SET UP YOUR DIGIBANK APP IN UNDER 3 MINUTES. (3 STEPS)
- Step 1: Download DBS digibank app 
- Step 2a: Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via SingPass Face Verification (Singaporean/PR only)
- Step 2b: New customer: Sign up with MyInfo and start banking with a bank account, debit card, PayNow and PayLah! (for all nationalities – NEW!) 
- Step 3: Set up your Digital Token and you’re done!

EVERYDAY BANKING MADE SIMPLE.
- Peek at account balance without logging in
- Open just one fixed deposit account for all currencies and change your maturity instruction in real-time 
- Apply for accounts, loans and credit cards
- Get multiple products and services at one go with Starter Packs 
- Transfer money overseas with DBS Remit – same-day transfers, S$0 fees 
- Save time with Smart Shortcuts, based on your top actions 
- Move seamlessly between digibank and PayLah! with just a one-time login

SMART SERVICES PERSONALISED TO YOU.
- Manage money better, from paying bills and subscriptions, to tracking cashflow and growing your money with personalised insights
- Get reminders on upcoming payments, insights on possible duplicated payments and sudden bill increases
- Verify your transactions securely with Digital Token
- Chat with digibot for help on your account, transactions, or even loan application – on-demand 24/7
- With the new insights tab, you get improved links and prefilled information. We’re making the next step in your banking journey more convenient, so you can focus on what matters the most.

NAVIGATE MONEY WITH CONFIDENCE. 
- Investing in digiPortfolio has never been easier. You can now invest in new portfolios or monitor existing ones on-the-go.
- Get a financial overview with personalised insights to help achieve your financial goals on our newly designed dashboard
- View 'Your Net Worth' to see the big picture of your money, including other banks and government accounts
- Make your money work harder with Singapore’s first digital investment advice feature
- Looking to buy your first home? Simulate how this goal affects your future cashflow and CPF balances 10, 20 years down the road
SUSTAINABILITY MADE EASY, AFFORDABLE AND MORE REWARDING
- Living sustainably doesn’t have to be inconvenient.
- Track, Offset, Invest and Give Better with just one tap.
- Learn how you can lead a greener lifestyle with bite-sized tips on-the-go.
- Gain access to green deals right at your fingertips.
- Make the world a better place with DBS LiveBetter!
Want to improve your unitQ Score by 20% within 30 days?
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