52
fair
Depop | Buy & Sell Clothing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
319 Reports
319 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
294 Reports
294 Reports
User Feedback
48%
iOS
294 Reports
294 Reports
52%
Android
319 Reports
319 Reports
Depop | Buy & Sell Clothing - Latest Quality Issues
iOS
May 14, 2024
Disgraceful customer service and expensive
I have been a loyal user for over 5 years selling approx 100 items on my account. I was locked out of my account after a random app refresh and couldn't remember my password so tried to reset it. 3 months later, many many emails with video evidence of my error code, and each response has been a generic reply with unhelpful advice and blatant evidence of having NOT read a word of my previous email. The issue is still not fixed, I have lost money on disputes I couldn't resolve and my shop is closed due to inactivity. I have sent many angry emails and not a single useful offer of a solution. I have no interest in ever using this app again. Previous issues in app where single items of mine were deleted by the admin team were also impossible to deal with through customer service but stupidly I forgave those. On top of that, the recent selling and admin costs that have been increased on the seller by removing paypal etc have been abominable. Do not use this app.
iOS
May 15, 2024
Issue with bag function
Hello, this app has been incredibly great for me. However, as of around yesterday it is unable for me to see the items in my bag. This means I cannot purchase anything which is rather annoying. The app has been great so far but I would appreciate a way to fix this. I have tried re-logging in, and reinstalling.
iOS
May 15, 2024
Hard to use - always refreshing
Aside from some categories flooded with obvious counterfeits (like sneakers sold by teenagers trying to offload something that “was worn a couple of times,“ “just needs to be gone ASAP,” or “I will clean and fix before shipping”) it's not that bad and certainly pretty good when compared to similar apps that like to clutter the experience. The user interface is pretty simple. It's clean and easy to navigate. I wish it was easier to know where an item was located so I can approximate shipping time, but all you get is a city and country (how about a state other than confusion?) I do like utilities to see additional photos just by swiping the thumbnails. That one is a new one for me. I am not quite sure why I am getting emails/notifications to respond to outstanding requests or messages when I don't have any. But here's my big issue. Consider you're at the home screen and you drill down into categories. You check off the options and criteria that are important to you. You sort your list. And of anywhere from a few to maybe several hundred or thousand items, you get through a decent amount. Then you have to go to another app quickly or maybe even accidentally tap a notification that slides up on your screen, thereby being taken away. When you get back to the app, it refreshes and you are sent back out to the home screen. You have no way of getting back to where you left off seconds ago and have no way of automatically pre-filling the criteria you previously selected or resuming your browsing. You have to start all over again. This makes it pretty impossible for me to get through a decent amount of items. It does the same with a traditional search for a term, as well. But at least I have learned to star or save the search immediately upon creating it so that I can get at least to get back to the same options with some ease, albeit finding where I left off is much more challenging. Why refresh the app and clear everything out if someone looks away for a few seconds? It's like that one time a waiter took my plate from the table minutes after I started eating just because I got up to hit the restroom. And to have everyone else seemingly oblivious to it.
iOS
May 15, 2024
App is almost unusable for sellers
Kicks me out of the app whenever it feels like it sometimes can't even get on makes my phone extremely hot even tho it's an app I have a 13 and never have had problems with poshmark or mercari which just seem to be better in every way Follow up falsely banned me for a shirt that was “hate speech” when wasn't
Android
May 15, 2024
The app does not work , wont let me log in and doesn't let me reset my password , very bad managed app
iOS
May 15, 2024
WRONGFULLY BANNED
banned me wrongfully for no reason.
Android
May 15, 2024
Poor customer service; lack of seller support.
Android
May 15, 2024
I have still not gotten a response from a seller on an item and it has been 7 days since I raised the issue, 22 days since I purchsed the item. Unfortunately, when I try to tap on the issue in the app to hopefully get a refund, it says, "oops something went wrong." Yes I have the latest version. Yes I tried reinstalling the app. It just shouldn't be this hard to get money back from a non-responsive seller.
iOS
May 15, 2024
Crashes A LOT
My app ran fine until they started making all of the changes to the features and now it crashes and deletes everything I have in my cart. Really annoying since half the time you have to really search for what you want. I'm just going to start taking screenshots and I recommend that to anyone else that holds thing in their basket lol
Depop | Buy & Sell Clothing - Product Description
Buy. Sell. Discover unique fashion. Depop is the marketplace where you can explore your style. Buy clothing from a diverse community of sellers who bring fashion to life Stay up to date with trends and get styling inspiration as you scroll Follow your friends and favourite influencers and see what they’re into right now Sell your clothes and make money to buy your next look Help reduce fashion waste by shopping secondhand Pay safely and securely with Apple Pay, Google Pay, PayPal and credit and debit cards It’s easy and free to sign up GET INVOLVED Come for the clothes. Find something else. When you join Depop, you’re becoming part of a global fashion community. One that’s full of inspiration and creativity. Everyone who’s into style is on Depop – so there’s always something exciting to discover every time you open the app. FIND YOUR STYLE Whatever your vibe – you’ll find someone on Depop who gets it. When you’ve found your personal grail item, use our ‘Make offer’ feature to negotiate on price and get it cheaper than it would have been new. Not sure exactly what you want? Head to the ‘My DNA’ section to shop personalised items based on your style, or check out the Explore page for new arrivals, curated item edits, what’s trending, and seller picks. MAKE MONEY Whether you want to make some extra cash or open your own thrifting store – we’ve got you covered. Sell on Depop and make money to buy your next look. It’s simple to get started – just take a photo or video of your used items with your phone and write a short description. When your first sale is confirmed, manage your payments in one place through the app. Then it’s time to restock and resell. Got questions? Our dedicated seller team is here to help you get where you want to go. MAKE AN IMPACT By buying and selling on Depop and keeping items in circulation you’re helping reduce fashion waste. Join the community that’s reshaping fashion for the better. POPULAR CATEGORIES We’ve got all the clothing and accessories you want in one place. From thrift and vintage to streetwear, sneakers and kicks. Dresses Tops Tees Trainers Shoes Sweatshirts Jewelry Jeans Men’s clothing Women’s clothing FIND US HERE Website: Depop.com TikTok: https://www.tiktok.com/@Depop Instagram: https://www.instagram.com/Depop/ Twitter: https://twitter.com/Depop Download Depop’s resale fashion app now and start exploring.
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