49
poor

DSB App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
64 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
42 Reports
User Feedback
40%
iOS
42 Reports
60%
Android
64 Reports
DSB App - Latest Quality Issues
iOS
May 10, 2024
Crasher
When you can't open the app at all before it crashes, then there is 1 star
Android
May 10, 2024
Wonderfully easy, unfortunately you cannot choose your seat reservation yourself in the same way as when you buy via dsb.dk
iOS
May 10, 2024
iPad osv.
The DSB app can apparently no longer start on an iPad (or other tablets?).
Android
May 11, 2024
Stupid with all that check instead of just buying a ticket, adding seat and so paid. Why make it more difficult plus I can't pick up my seat, tickets I had bought on the app.
Android
May 12, 2024
There have been problems with this app for a long period. Couldn't book tickets and if I could, for example, I was standing there from Aarhus to Aarhus when I was going to Copenhagen. Now, fortunately, the app has been improved, but it took a long time before anything was done about the problem.
Android
May 12, 2024
Fine until you had to write the date of birth, I had to sweipe 12 months X 68 years back, it doesn't make any sense, so the app was uninstalled, yawn
iOS
May 13, 2024
Clock no longer displays the entire qr code
Apple Watch can no longer display the full QR code on the screen - it could previously... If it is not updated, remove support for Apple Watch - misleading
Android
May 14, 2024
I cannot check up any journey because I get an error message the whole time "something went wrong, please try again later". Is this gonna be fixed soon?
Android
May 14, 2024
Pladabillet misses the ability to choose a seat in the app, now I buy a ticket in the app and a seat ticket on dsb.dk When you need a seat, for example, it's not cool not to know what you're getting before booking. Otherwise super nice APP
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information.

In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures.

You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. 

You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB.

You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. 

It is possible to refund tickets and cards in the app following the current rules.

If you experience errors in connection with the use of the DSB tickets and cards, please contact:

DSB Customer Center Tel.: 70 13 14 15

You can also write: https://www.dsb.dk/kundeservice/

Open every day from 7AM-8 PM
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