45
poor
MY EE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
328 Reports
328 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
81 Reports
81 Reports
User Feedback
20%
iOS
81 Reports
81 Reports
80%
Android
328 Reports
328 Reports
MY EE - Latest Quality Issues
iOS
May 15, 2024
Clunky user experience
The app is very clunky in places and is often slow loading. I'm not a fan of the navigation, which can make things hard to find. The biggest annoyance however is the repetitive popup asking if I'm enjoying the app. It does it every time after I gift data and ignores the fact I have answered less than minute ago. Unless I click yes, I'm also forced to start sending feedback. Well here it is. Please sort this out EE, this behaviour has been the same for at least 6 months now.
Android
May 15, 2024
It's just a Web page in an app, and show to load as its a Web page. I don't see the point in the app?
Android
May 15, 2024
The most buggy and unintuitive app I have ever used, and the website it takes you to, to do everything that actually matters, is even worst.
Android
May 15, 2024
Poor app cannot get my eetv /broadband bills up since i joined 2 months ago
Android
May 15, 2024
Will not even let me top up
Android
May 15, 2024
Slow, clunky, seems to spend more time redirecting to various external webpages that make you login again but then don't work than having functionality in the app. Serves adds for special offers that redirect to blank webpages. Removed the biometric login at some point and reverted to a PIN. If I can use facial recognition to log into my banking apps it can't be that difficult to implement! Absolutely rubbish.
Android
May 15, 2024
Rubbish app never works
Android
May 15, 2024
Over price so uninstalled the app
Android
May 16, 2024
Can access my bill and wanted to change my direct debit I had to call for it to be done because you can't even access your bill not to talk of making changes to you direct debit details. App is almost useless 🙃
MY EE - Product Description
THE NEW MY EE APP One little tap for complete control and all the help you need When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in. Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out! Welcome to the new My EE app, the simple way to manage your account and get help pronto. Here’s more on what you can do; On pay monthly? -Check your data in a whizz or share it with someone on your account -View your bills and see itemised billing -Stay on top of extra charges -View your allowances and add-ons -Check out our Rewards hub for all those lovely little extras -Get add-ons, including data add-ons. Handy! On pay as you go? -Check your data in a whizz -View your pack in a blink -Track your Free Boosts -Check your balance on the go If you do have any questions or need help, please go to https://community.ee.co.uk/ Make your life easier and get downloading.
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