Quality degradation at Extra Space Storage  
Users report higher volume of Quality Issues than usual
60
fair

Extra Space Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
56 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
15 Reports
User Feedback
21%
iOS
15 Reports
79%
Android
56 Reports
Extra Space Storage - Latest Quality Issues
iOS
Apr 29, 2024
Can’t make payments thru this app
Apps are a great way to do business. Fire them up, and everything is easy. Your balance, gate code info, make payments etc… well, NOT HERE. In the year I've had the unit I have NEVER been able to pay using the app. You get an error message. I've spoken to customer service & I was told that you *can't* make payments through the app, you have to go online to do it. That's ridiculous.Why have an app if you can't DO anything on it. I know college freshman that could fix this, so why not a big corporation? Until they fix this, they get 1 star
Android
May 2, 2024
Was near impossible to get it to open
iOS
May 5, 2024
Criminals!
They arbitrarily jack up you rental with no explanation. They follow you around like Gestapo. Charge you if you visit your storage unit. Do no rent here.
Android
May 6, 2024
I thought it was a good spot, however I was there 3months, a plastic tub had got water in it everything in there was ruined I been reaching out no response as of yet. Also some boys got wet but dried, I just don't understand the plastic tub. I took pictures waiting a response.
iOS
May 11, 2024
Defective
Half the time it doesn't work and you have to delete it and reinstall it.
iOS
May 12, 2024
Terrible app
I can sign in online, but when trying to use the app, it repeatedly says “if you are not seeing your unit(s) sign in and back out to associate the units to your account…” I have done this repeatedly and nothing works. The app is not even worth a download.
Android
May 13, 2024
My problem is with your online payment option. It would be convenient to be able to break down the payment.. sometimes I have to use multiple cards and im unable to.
Android
May 13, 2024
App will not open 75% of time so far. Opened gate 2 times out of 8 attempts. Nice when it does work.
Android
May 15, 2024
Extras like gate access never work
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! 

 

You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. 

 

At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager.

 

With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone:

 


	
Easy access to My Account where you can manage payments and update account information 
	Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities)



	
Never forget your gate code again
	Real-time tracking of access activity for your unit (participating facilities)
	Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities)
	Easy access to help
	Leave feedback via the app – we love hearing from our customers!
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