61
fair

Favor: Local Delivery Service | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Food & Drink
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Android unitQ Score
Android User Feedback
74%
Android
70 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
24 Reports
User Feedback
26%
iOS
24 Reports
74%
Android
70 Reports
Favor: Local Delivery Service - Latest Quality Issues
iOS
May 8, 2024
Price gouging
How is no one mentioning they charge 2x the amount what the menu item actually costs… just outrageous. I know they're not the only app to do this but come on, if you're catering to ‘Texans' why are you doing us dirty. There is almost no point using this app (if you have your own means of transportation).
Android
May 8, 2024
Bad they charged me 50 bucks and 79 bucks I hate this app they are rip offs I want to sue these people for over charging me . And money went thru I hate this app and I hate the people who made it.
iOS
May 8, 2024
Portions
Why are they stinging with the portions? They took off some chicken after they thought it was too much and I asked for double.
Android
May 10, 2024
If I could give this app 0 or negative 0 I would. Tried it twice had the worst experience of my life with delivery services. Map won't even let me put the address to the correct address it shows up as my neighbor's apartment complex so Took 30 minutes after she arrived in the area to deliver. They have no translation app and the woman they sent spoken nothing but Spanish so was next to impossible to try to translate. Take my advice and avoid this app like the plague.
Android
May 11, 2024
I hate this it glitches and won't let me log back in
Android
May 12, 2024
Don't get this they automatically take out tips, but it doesn't say that before you order. Even if you want to pay in cash. They also hold a lot on your card, and it takes a while for it to be returned. Just use door dash its better.
iOS
May 14, 2024
Horrible app & customer service
If I could give them 0 stars I would. I do not see how they have a 4.8 rating. I added my card info and placed an order. My card was charged, but my order wasn't ready or even in the system when my runner got there!!! I called the store & got the run around, my runner got the run around, and the customer service lady I texted with was just a moron and didn't even address my issue! It's been over an hour and I still don't have my food! Right as my runner was about to cancel the order, it miraculously appeared in their system. So because of the stupidity of the people working at the app and the restaurant, my runner missed out on another delivery she could have made in that time and now I'm STARVING!!!!!! I will be sticking to Door Dash from now on. Much more reliable.
iOS
May 14, 2024
ABSOLUTELY THE WORST!
If it were possible to give less than 1 Star I would because Favor doesn't even deserve that. I've had nothing but problems with this service. I'm new to the Favor platform, but being a proud Texan and wanting to support a Texas owned business (owned by HEB) appealed to me. I've used DoorDash and UberEats before, so ordering food through a runner service is not new to me. I've given Favor a fair try. I've placed 10 orders so far through the app and on more than half of them there has been some kind of problem. 60% error/failure rate is unacceptable in any business. So far, I've been overcharged, food order wasn't correct, no runners available or the order was just cancelled. Reaching out to Favor Support has been the only way to get the order corrected. Unfortunately, that too has proven to be a problem because you cannot reach them directly by phone and the chat messages sometimes go unanswered. As I type this, I'm waiting for an order I placed about 60 minutes ago and the countdown timer just stopped at 17 minutes. No explanation. No communication. No help from Favor Support. Just waiting on hold with no response. Did I mention already, this is absolutely the worst service? Let me do you a favor, don't waste your time with Favor.
Android
May 15, 2024
They exploit their drivers and sometimes their app drops orders before you even get notified of the order. Go with HEB Curbside, or Spark, or Uber, anything but Favor. The worst paying gig app for drivers.
Favor: Local Delivery Service - Product Description
Favor is the easiest way to get anything you want in your city delivered to your door in under an hour.

Favor delivers what you want, when you want it. Want to order Chinese food? Need to order beer or wine? Our personal assistants (we call them Runners) are ready to help with quick delivery from any of your favorite restaurants and stores.

Stay safe and healthy with Doorstep Deliveries, a 100% contact-free delivery experience. Your order will be dropped off at your door, and you can still contact your Runner by text.

Favor is also supporting local businesses throughout Texas with Local Favorites. Now, you can get free and discounted deliveries from hundreds of local restaurants you love.

Whether it’s lunch at the office, dinner at home, or those quick trips you just don’t have time for—we can deliver it in just a couple taps.

See why Favor is Texas’ favorite delivery app for local flavor. Download it today!

FAVOR FEATURES:

ANYTHING DELIVERED
- Shop for anything from bales of hay (true to our Texas roots) and phone chargers to tacos and coffee
- Get contact-free deliveries dropped off safely at your doorstep
- Browse menus from thousands of local restaurants and stores near you
- Don’t see the store you want? Create a custom Favor—just let your Runner know where to go and what to get

GROCERY DELIVERY
-Get groceries and essentials delivered in under 2 hours with Express Delivery from H-E-B, Central Market, and Joe V’s
-Order anything—including beer and wine
-Enjoy one-on-one service and personal updates from your Runner, who will personally select and deliver your items
-Pay and tip in the app—for a limited time, Express Delivery includes a $4.98 2-hour delivery fee and $10 tip

BEER & WINE DELIVERY
- Get beer and wine delivered right to your door from select merchants including H-E-B, Central Market, and Circle K

TEXAS’ BEST DELIVERY SERVICE
- Part of the H-E-B family and available exclusively in Texas
- Favor delivers from the best local restaurants and stores in over 150 cities across the Lone Star State

DELIVERY FROM YOUR FAVORITE STORES & RESTAURANTS
- Order anything & have it delivered right to you in under an hour
- Support locally owned & operated businesses with Local Favorites
- All your favorite local stores & restaurants are just a tap away
- Order vegan food, Mexican food, Chinese food, Korean food or whatever you’re in the mood for
- Get delivery from anywhere—Circle K, H-E-B, Target, or your favorite restaurant

TRULY PERSONAL SERVICE
- Our Runners are more than delivery drivers—they are personal assistants dedicated to saving you time
- Forgot to ask for ketchup or need a roll of paper towels? Just text your Runner!

5-STAR SUPPORT
- Need help? Our Favor Care team is available to assist you throughout your ordering experience

ONLY IN TEXAS
- Favor is available in cities across Texas, including Abilene, Arlington, Austin, Baytown, Beaumont, Brownsville, Buda, Burleson, Cleburne, College Station, Corpus Christi, Corsicana, Dallas, Del Rio, Denton, Eagle Pass, Ennis, Fort Worth, Georgetown, Houston, Huntsville, Jake Jackson, Kerrville, Killeen, Kyle, Laredo, Lubbock, Midland, New Braunfels, Odessa, Port Arthur, San Angelo, the Rio Grande Valley, San Antonio, San Marcos, Temple, Waco, & Waxahachie

DELIVERING FROM POPULAR RESTAURANTS
Order from your favorite restaurants & fast food chains: 
- Burger King
- McDonald’s
- Panera Bread
- Buffalo Wild Wings
- Olive Garden
- Papa John’s Pizza
- Applebee’s
- Walmart
- Whataburger
- Panda Express
- Church’s Chicken
- Five Guys
- Taco Bell
- Dairy Queen
- California Pizza Kitchen
- Chicken Express
- Firehouse Subs
- Hooters
- Jersey Mike’s Subs
- Pei Wei
- Romano’s Macaroni Grill
- Urban Bricks Pizza
- Velvet Taco
- Zoe’s Kitchen
- And more!

Want to know more? Head over to http://www.favordelivery.com.
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