Quality degradation at Fifth Third Mobile Banking  
Users report higher volume of Quality Issues than usual
60
fair

Fifth Third Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
164 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
59 Reports
User Feedback
26%
iOS
59 Reports
74%
Android
164 Reports
Fifth Third Mobile Banking - Latest Quality Issues
iOS
May 13, 2024
Zelle
My last bank let me send up to a thousand dollars this bank only $250. Other than that they are a good bank
iOS
May 14, 2024
Fix Mobile Deposit.
Working construction I do not have the opportunity to deposit my paycheck during “bank hours” and for the last 2 months mobile deposit has stopped working “picture quality issues”. Please fix
Android
May 14, 2024
167% made up fees to get your money🤯🤯🤯
iOS
May 14, 2024
Not user friendly
Make it easier to understand and user friendly
Android
May 15, 2024
App is always having issues. Online help is insufficient at best. Calls are not returned. I would recommend a local credit union.
Android
May 15, 2024
Ok app, but it gets a little buggy at times!
Android
May 15, 2024
Will take me a while to get used to new web page set up. It seems awkward to "move money" instead of " pay bills" Also recieved email notice that information on some account changes taking effect were in my account..still have not found the message ? Might want to add " new message" notice to personal info page ?
Android
May 15, 2024
On line sign in is clumsy and won't accept known passwords. 53rd phone help line is NOT available at night...when people who work must do personal business. so when you are locked out of account you cannot move forward.
Android
May 16, 2024
This app errors out during multiple functions. The verification function presents an error when asking for either a text message or phone call.
Fifth Third Mobile Banking - Product Description
Securely access your accounts, deposit checks², view recent transactions, pay bills, transfer money¹, and find ATMs and branches.  

See over six months of account history and account details. Plus you can view total pending credit card transactions, and 24 months of statements. If you’re a first time user, just follow the link on the login page to get started.* 

DEPOSIT CHECKS 
Save a trip to the bank and deposit checks with your phone - as late as 8 PM ET to process your deposit the same business day.²,³ And Mobile Deposit with Immediate Funds can get you access to the full amount of your check right away.⁴  

TRANSFER MONEY & PAY BILLS 
Get in. Get out. Transfer funds quickly. Add new payees and make payments right from the app.¹ 

SEND MONEY with ZELLE® PERSON-TO-PERSON PAYMENTS 
It’s Easy. It’s Fast. It’s Secure. Send money to virtually anyone with no added fees, all they need is a U.S. bank account. Money moves directly from account to account and is typically available within minutes.⁵ Use an email address or mobile phone number to send and receive payments, account information is not exposed to users.  

FIFTH THIRD INSTANT ALERTS® 
Track your debit, credit, and ATM transactions with a message directly to your phone or your email. Take quick action just by swiping or clicking on the mobile app alert when you receive it, and conveniently view and manage your alert preferences right within the app. New to alerts? Login and click on the Alerts menu under your profile and we’ll recommend the right ones for you. 

HELP YOURSELF 
Update your account information and preferences. No need to call - activate cards, change card PINs, update your user ID, choose electronic statement delivery, and manage your alerts in the app. 

LOCATIONS & HOURS 
Stop in and see us. Find Branches & ATMs by mapping directly to one of our locations. Get the branch hours or call us with just one click. 

SECURITY 
We are committed to protecting the privacy of your financial information. When you use the Fifth Third Mobile Banking app, all of your information is encrypted to help prevent unauthorized access. See our Online Privacy Policy at 53.com/privacy-security for more information. 

Disclosures 

*Subject to Digital Services User Agreement. Mobile Internet data and text message charges may apply. Please contact your mobile service provider for details. 

¹ Transfers from a credit card will be treated as a cash advance. Please review the terms and conditions of your credit card for additional details. Transfer limitations may apply refer to the Rules and Regulations. 

² Access 360 and Basic Checking accounts are not eligible for mobile deposit. Fees may apply to mobile deposit with immediate funds, and the service is not available to business accounts. 

³ Checks are subject to an additional review by Fifth Third, and the availability of funds from your deposit may be delayed in some instances. You will be mailed notification if the availability of funds from your deposit is delayed. 

⁴ Subject to transaction fee based upon deposit amount. Terms and Conditions apply. Transactions subject to applicable cutoff times. Please see Digital Services User Agreement for details regarding cutoff times. All checks subject to approval by a third-party vendor. 

⁵ Transactions between enrolled Zelle users typically occur in minutes. If your recipient is not yet enrolled with Zelle, it may take between 1 and 3 business days after they enroll. Availability may be limited based on your account type and the date of account opening. Zelle is a registered trademark of Early Warning Services, LLC. 

Fifth Third Bank, National Association. Member FDIC.
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