87
good
First Citizens Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
4%
Android
33 Reports
33 Reports
iOS unitQ Score
iOS User Feedback
96%
iOS
735 Reports
735 Reports
User Feedback
96%
iOS
735 Reports
735 Reports
4%
Android
33 Reports
33 Reports
First Citizens Mobile Banking - Latest Quality Issues
iOS
May 13, 2024
Pretty good app
Overall I really like the app. Just wish I could make changes to my “sent payments”. I have to find a computer and login if I need to increase or decrease a payment. Or I cancel and create a new.
iOS
May 13, 2024
Check Depositing with App
It takes multiple try's to get a check deposited through mobile app. It accepts the front in check but not the back endorsement. We have a brand new business stamp that stamps our endorsement perfect so I'm not sure where the issue is. The app will kick you out after 3 tries. It's very frustrating.
iOS
May 13, 2024
Worst Banking App
Not user friendly. Does not even send a confirmation email when making auto loan payment. This app is the worst I've seen and very archaic.
iOS
May 13, 2024
Poor processing
FCB takes forever for things to process and clear the account. Drafts or deposits show “pending” for days. All the other banks I bank with process transactions much faster. It's sad because outside of that, FCB is a great bank to bank with.
iOS
May 13, 2024
Little information
Few actions and few solutions would have to put more things for the user to do
iOS
May 14, 2024
Review
The app is not very user friendly and not very intuitive.
iOS
May 14, 2024
Bill pay is terrible
The bill pay portion won't let me put a major credit card company as payee. It's not in their file. It's very difficult to add anyone in the payee. When you go to pay it does not automatically let you enter the payment. It does not easily show past payments. It's just bad.
iOS
May 15, 2024
Spectrum
I hate I have to keep putting my password and email in to log in
iOS
May 15, 2024
Getting better all the time
I wasn't impressed in the beginning but each iteration is an improvement. Keep moving forward. I tried to add facial recognition but it wasn't easy (it should likely just be something you can add once logged in).
First Citizens Mobile Banking - Product Description
First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode. First Citizens Digital Banking helps consumer and business customers: • View your accounts and transaction history • Deposit checks from your mobile device • Pay bills and make transfers between your First Citizens accounts • Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more • Receive account and security alerts via text or email • Securely access your checking, savings and credit card statements at any time • View tax documents Consumer customers can also: • View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place • Send money to friends, family and others you trust with Zelle® • Transfer funds to and from accounts you have at other financial institutions • View FICO® Scores if you have a consumer loan, credit card or mortgage • Set up text and email alerts to help monitor credit and debit card activity • Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more • Credit card customers can add authorized users, request balance transfers and more Business customers can also: • Set up multi-user access - customize and designate access to employees who are helping manage the company's finances • Send domestic wire transfers • Send payments via ACH • Detect fraud with ACH Monitor and Positive Pay • Set up text and email alerts to help monitor credit card activity About First Citizens Bank: Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 600 branches in 22 states. For more information, visit firstcitizens.com. First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc. Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc. FICO is a registered trademark of Fair Isaac Corporation. Copyright © 2022. First Citizens Bank. Member FDIC. Equal Housing Lender.
All intellectual property rights, including trademarks and word marks, are the property of respective owners