40
poor
first direct | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-37 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
38%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
56 Reports
56 Reports
User Feedback
62%
iOS
56 Reports
56 Reports
38%
Android
35 Reports
35 Reports
first direct - Latest Quality Issues
Android
May 10, 2024
Everything is just. so. complicated. with this app. Cannot easily transfer money between accounts or pay off the credit card - I had to create a payee in a very weird and obscure way to pay it off, which wasn't in my name. When my savings account matured, I had to message them via chat to transfer money for me as there is no option to do so personally. Just seems like a bit outdated approach.
iOS
May 10, 2024
Trash App
I have been trying to sign up to this bank via the app but it's impossible to add info bc it breaks the half way through and need to start from scratch each time. Useless app
Android
May 11, 2024
Now you are rejecting a cheque issued by an investment company as you say "the words written out are tricky to read" I had to PHONE to get this info as you've apparently!"WRITTEN A LETTER" telling me!!!!!! Electronic Banking my A55. What utter B.S. It is SO clear that the words and amount are IDENTICAL. The cheque is not even hand written! Your app needs a serious looking at. I've been a customer since 1991 and today I've decided to take my business to a professional bank.
Android
May 11, 2024
Been using the app for 5 years without any problems then in last few weeks when I log it it claims my biometrics have been updated . They have not. I have to enter my 6 figure digital code then tap set up biometrics before I can use it... Very frustrating. Please sort this glitch out. Ps it is only this app that is doing it. Previous review was 5 stars
Android
May 11, 2024
Not the easiest to navigate. Doesn't have any option to show spending/budgets etc. Also cant figure out how to transfer from savings to current account. Perhaps wouldn't have switched banks if I'd have know this. I have tried clicking the 3 dots and the only options are 'transactions or 'statements'
Android
May 13, 2024
I love the app and use it for most of our banking but having persuaded my husband to get it too, I cannot believe that he has had to wait a week to get a verification code by post - for an app! Apparently it's because when he rang up for a code, they went through his details and because his email address had changed they couldn't text him a code to his phone. He has the same phone number and address as when we opened our joint account nearly 30 years ago! This is insanely frustrating!
Android
May 14, 2024
I have had endless problems with this app, it constantly slows down and becomes unresponsive before freezing entirely and needing to be shut down. It's now at the point where I'm thinking of changing banks as the online banking option that first direct used to do so well has become unfit for purpose. My advice would be to AVOID this product.
iOS
May 15, 2024
Ms ODonnell
Poor customer service
Android
May 15, 2024
Great App, better than many banking apps. Only issue is future payments - cannot see payments that I've made for future dates, so sometimes forget that I've made one and do another, so pay twice. Would be great to see, and be able to amend, payments that I have initiated in the future.
first direct - Product Description
Your everyday just got a whole lot easier. Even better banking has arrived. At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party… Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler. From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way. So go on. Get yourself up to date. Update now >> • Free to use, but providers may charge for download and usage • Use in accordance with local laws and check charges if using abroad • Use in accordance with our App terms and conditions • Use in accordance with Apple terms and conditions • This app may be withdrawn at any time, but we’ll always keep you in the loop.
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