83
good
FollowMyHealth® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
47%
Android
192 Reports
192 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
216 Reports
216 Reports
User Feedback
53%
iOS
216 Reports
216 Reports
47%
Android
192 Reports
192 Reports
FollowMyHealth® - Latest Quality Issues
Android
May 10, 2024
App is useless,crashes anytime I try to edit or update info.constantly getting error messages saying app has a bug
iOS
May 10, 2024
Needs to be updated and fixed.
The app is convenient for storing your personal information history but it also seems to delay your results for a very long time and customer service isn't much helpful on how to fix the problem. They insisted that I reinstall and try on different electronics but the problem remains the same. My results had been loading for a long period of time and I had no choice but to wait to my next appointment to get that information which was over 2 weeks later. Not to mention some of the features are irrelevant because they're not useful anyways like contacting a provider.
iOS
May 10, 2024
App is horrible
Can Never sign into my account Very frustrating as I would like to review my medical records
iOS
May 11, 2024
Customer service passes the blame
I emailed support and they were not helpful. My medical information in the app disappeared and I had several back and forth with emaiis which accomplished nothing. Blamed the MD and Northwell not putting the information in, despite my receiving emails from FollowMyHealth saying the information is available for me in the app. My MD said she had some patients that are having problems and some not . They refused to acknowledge there is a bug with the app. This information is medically necessary for myself and my doctors.
iOS
May 13, 2024
Horrendous
This app is horrendous. Cannot connect to any providers, see my health records or appointments and there is no way to contact a live HUMAN being to figure out what the problem is. I work with computers and data every day so I am no dummy when it comes to tech. I feel bad for older individuals who aren't tech savvy. Also, when you are loading a page in the app in the lower left it will say "powered by salesforce". O don't want any sales anything having anything to do with my health records. You know they likely are collecting data! Just NO!
iOS
May 13, 2024
Passcode
After initial set up, I tried to search for my healthcare provider. Then it asks for a passcode BUT the app would NOT enable. See ya!
iOS
May 13, 2024
Messages
When I receive text messages that there is information on the app for me I check and absolutely nothing is available!!!
iOS
May 14, 2024
My health
Does not communicate with My Heart app.
iOS
May 15, 2024
If I picked a practice based on which EMR software they ipuse
Allscripts is the worst out of the various I have seen. Latest fiasco, is my PHP ordered labs, and I would not see the order. I had to message her to see if I needed to fast Messages have been lost Patient input, other than messages is not seen by the doc Lab results do not show history, for example Lipids I don't know if this is because you price usability as extra options, or if the whole architecture just stinks!
FollowMyHealth® - Product Description
Take control of your health information. The new and improved mobile version of your personal health record, powered by FollowMyHealth®, is easy to use and easy to navigate. From the home screen, you can view your current health summary, reminders and recent account activity—and quickly click to your medical profile and profiles of family members you’re authorized to view. You also get 24/7 access for: • Communicating securely with your care team. • Scheduling appointments. • Viewing test and lab results. • Requesting prescription refills. • Managing your preferred pharmacy for prescription renewals. • Managing connections with healthcare organization to access your health information and interact with providers. • Paying outstanding bills and view your billing history. • Viewing and manage your demographics, contact information, and insurance policies. (Please note: The availability of some features may be dependent on your connected organizations.) Take full advantage of the modern iOS features such as: • Passcodes and Touch ID: Create a Mobile Passcode or use Touch ID to quickly and easily sign in to FollowMyHealth® Mobile. Touch ID requires iOS 8 and up. Mobile Passcode will work on any iOS device. • Push Notifications: In addition to receiving FollowMyHealth® notifications via text and/or email, notifications can now be pushed directly to your iOS device. App badges notify you at a glance of important new information within your FollowMyHealth® account. • Apple Watch: Convenient access to FollowMyHealth® push notifications and Action Center items directly from your Apple Watch. • Apple VoiceOver: Improves accessibility for visually impaired users. • Apple Health: Automatically import blood pressure, steps, weight and glucose readings from Apple Health into your FollowMyHealth® account.
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