Quality degradation at Google Pay: Save and Pay  
Users report higher volume of Quality Issues than usual
69
fair

Google Pay: Save and Pay | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
96%
Android
5380 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
203 Reports
User Feedback
4%
iOS
203 Reports
96%
Android
5380 Reports
Google Pay: Save and Pay - Latest Quality Issues
iOS
May 14, 2024
Single Point of Failure
Please fix these issues 1. Customer can not de-activate automatic payments when your app does not register a bank like SBI which your app earlier used to. (Single Point of Failure) 2. During the design/development phase of an application please make sure all the edge cases are covered. Google is famous for it's notorious interview still your app (GPay) sufferes from many loopholes. 3. Also, there are other fintech players like MobiKwik - who also suffers from the same problem - Deadlock and Single Point of Failure but there is a huge difference between MobiKwik and GPay. We have more trust in GPay. 4. Do not take my criticism to the heart, we all are human beings and that's why mistakes happen but it is afterwards - what steps you take afterwards (like in case of MobiKwik - even after making them aware of the problem - they still do not bother to fix the edge cases) you can read my review of MobiKwik app too. It is what you do afterwards- that makes the all the difference. I will change the review and rating after the issue is fixed :)
iOS
May 14, 2024
Stuck
Its getting stuck when using this app
Android
May 14, 2024
My number is not getting verified from the bank nor the message is going forward, please take the trouble to send the message forward.
iOS
May 14, 2024
Unstable App
App is freezing frequently.
iOS
May 14, 2024
Not working smoothly
The application has been getting hanged while paying also while getting the old bills. This issue is been there since a very long time. My app and my phone are all updated but still this issue occurs all the time and it is very difficult to use the app. Please fix the bugs as I use the app all through the day and it's very frustrating.
iOS
May 14, 2024
I was very very dissapointed when i used google pay
The reason why i say i was dissapointed was it said that i cant use google pay just because my phone was old it had ios 16.7.8 and google gave me a note that says i want ios 17 or later but i can use PhonePe its same like google pay but it is working and it is not prohibiting me from using upi transactions
iOS
May 15, 2024
Cant activate bank services
Phonepay is better.. can't send SMS many times…. So many glitches… didn't expect this from google…
iOS
May 15, 2024
Issue of money transition
One of the worst plates form please not use on the night time…..evertime technical problems last date 10 I pay electric bill my amount has debited but on the bill it's say still pending the bill and I have give the helpe issue they say that will return on 3day but there is no 3day 🤬
iOS
May 15, 2024
Couldn’t able to activate my bank account after I change my phone.
I am a regular user of GPay, after I upgraded to a new phone I couldn't able to activate my bank account, once I sent message it shows something went wrong try later. Same happening for the last 3-4 days. After 3 attempts a day it says like can sent msg after 24hours. Do let me know how to fix the app, as I need this app for the day today activities now a days.
Google Pay: Save and Pay - Product Description
Google Pay is a simple, secure, and seamless way to pay and save, giving you helpful ways to do more with your money:
- Pay at your favorite places
- Send and receive money instantly
- Earn rewards for everyday payments
- Discover offers from your favorite places
- Understand your spending

MAKE PAYMENTS FAST & EASY

Send & receive money
+ Transfer money easily to friends & family safely
+ Create a group to send and receive money for things like trips, dinner, bills, rent, and more. Google Pay will even help you do the math on who owes what.
+ Money transfers are instant and free with your Google Pay balance. There are no fees if you use your linked bank account to withdraw funds.

Your shared payments stay with the group
+ When you send a payment with Google Pay, it stays between you and your friends. Only the people involved in the transaction see it.

Connect with your favorite businesses and discover new ones
+ See businesses where you’ve used Google Pay when you open the app. Get quick access to your transactions and activate offers.

Shop online
+ Use Google Pay to check out quickly and securely when you shop on websites and apps.

SAVE YOUR MONEY

A more rewarding way to shop
+ Get cashback for things like paying friends. Any money you receive will go straight to your balance so you can use it instantly.

Take your rewards even further
+ Activate offers and get cashback for redeeming them – whether you use Google Pay or your plastic card. Better yet: get twice the rewards when you redeem with a cashback credit card.

SEE HOW YOU'RE SPENDING

Stay on top of your spending
+ See the total balance and weekly summaries from all of your accounts in one payment app, so you’ll always know exactly what’s coming in and what’s going out.
+ View recent purchases and upcoming payments to see how you're spending

Access all your transactions with a simple search
+ With your permission, you can see activity from accounts you've linked. Import receipts from Gmail and Google Photos and then simply search for any of them.

SAFER WITH GOOGLE

Authentication for every payment
+ You'll need to use your fingerprint, pattern, PIN, or face to verify your identity each time you open the app or make a payment — only you can pay or send money

Keeping your private information safe
+ Try out a more personalized experience to see the most relevant offers from stores and get recommendations for ways to save. Turn it on or off at any time.
+ Manage and control personalization and other privacy settings like location preferences and contact syncing from settings

___________________________

Still have questions? Head over to https://support.google.com/googlepay


*Payments processed by Google Payment Corp., a licensed money transmitter (NMLS ID: 911607). Licensed as a money transmitter by the NY State Dept. of Financial Services and to Transmit Money By Check, Draft or Money Order By The Department of Banking and Securities, Commonwealth of Pennsylvania. To learn more about Google Payments, visit the Google Payments Help Center.
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