45
poor

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
143 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
84 Reports
User Feedback
37%
iOS
84 Reports
63%
Android
143 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
May 14, 2024
Company is a joke
Driver delivered a previous order to the wrong building in my complex, which they did refund. However, now they've punished me by not allowing no contact deliveries and forcing me to provide a PIN to the driver. The excuse from their so called customer service is that I suddenly live in a high risk area. Deleted the app.
Android
May 14, 2024
All the prices are too high it cost me less to go to the store than it would to use this app on any product I use
iOS
May 14, 2024
yeah no..
I ordered 3 things that came up to $12. It said subtotal was $12 . So I was like okay cool! After i pressed checkout they gave me way more taxes then expected. And also tipped my driver wothout me pressing it. It also takes way too long for the snacks to come and the snacks are really expensive. Stick to instacart or something.
Android
May 15, 2024
If zero stars was possible me that would be my rating. Order was made and while the driver was miles away from my address it showed delivered with no proof by picture which is there normal procedure. After multiple attempts at speaking to support both on their site and through email refund was refused with no reason given, just saying that it was delivered with zero proof at all. Use a different company their support is terrible
Android
May 15, 2024
I reinstalled this app after 2years of not usinf it just to realise they got rid of their point system and didnt even offer a discount for the points you mightve had... worst app on the planet
Android
May 15, 2024
pricese on items higher than at store rather take the drive my self
Android
May 15, 2024
couldn't sign up, confirmation numbers wouldn't send, once they did it was the wrong ones, kept getting error messages with no info on them, uninstalled after 5 mins of trying. such a fussy user experience.
iOS
May 15, 2024
payed 50 dollars for completely nothing.
tried to order food and vape. first they didn't ask for id at checkout but wanted to ask when i'm at home. the driver gets here and ask for the id, gives it to him just for him to say he gotta cancel the order and walks off. didn't receive nothing and spent $50 on nothing. don't recommend using
Android
May 16, 2024
It always takes them 2 times longer to deliver ,than the app shows ,and cigarettes don't count towards the order so you have to pay 7 fees on top of the price of cigarettes!!
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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