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Green Flag | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-20 Points Past 7 Days

Category: Travel & Local

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

86%

Android
81 Reports

iOS unitQ Score

iOS User Feedback

14%

iOS
13 Reports

User Feedback

14%

iOS
13 Reports

86%

Android
81 Reports

Green Flag - Latest Quality Issues

Android

Apr 15, 2024

I called for a breakdown for my motorbike that is 16 years old. I was refused due to age of bike. I was quoted 150.00 per 10 miles. I am now sending your policy to every motorbike group in the UK. I hope this will come back to bite you badly. My bike has done 12,000 miles only. You also screwed up my last recovery, which took 6 hours to move my car 2.5 miles. Please be warned that if you cross bikers, you cross your target market. I am so disappointed I won't stop spreading the word. Bye idiots

Android

Apr 16, 2024

So difficult to register on the app

Android

Apr 24, 2024

I have added my policy to the app (twice) but it's not showing up. Hence I cannot use the app to initiate a rescue. I have uninstalled then reinstalled but this doesn't fix the problem. The policy was taken out more than a week ago.

Android

Apr 27, 2024

It won't let me add a policy to the app I use Reg of car and policy number. It's doing my head in. I just know if I need them, they will say I'm not covered

Android

May 1, 2024

Waste of time. Policy a week old and received paperwork in post. App won't accept car reg or policy no. Pointless.

Android

May 8, 2024

Changed banks and got an email saying payment failed. Called to fix bank details, I don't exist. Passed around like a plum from department to department while they try to work out what "system" I was on, before finding an old policy from years ago. Finally got cut off. Called back saying I wanted to cancel and they found me immediately. God help if I ever had to call them to a breakdown, my phone would run out of battery before they ever worked out who I was and where I was. Not impressed.

Android

May 12, 2024

I keep adding my policy to the app but don't seem to be getting any of the features. It just keeps saying to add policy

Android

May 14, 2024

One year later and still no policy appearing. Useless. What will happen when I breakdown? My old cover expired but my new cover does not show in the app. I have tried the add policy using both car reg and policy number but nothing happens. I did the renewal about 3 weeks ago. The policy does show on the website. Heeeelp. It seems to have resolved itself now. Thanks

iOS

May 15, 2024

Useless

I've had a green flag policy for 3 years and I've never been able to sync my policy with the app. Doesn't recognise the policy number of my vehicle registration. When I broke down last year on a busy junction in the rain the lack of an app made it difficult to pinpoint my location. When I called them they even denied I had a policy for several minutes. Not a great customer experience.

Green Flag - Product Description

The Green Flag app makes breakdowns a little less stressful. Because unless you can fit a technician in your glovebox, having this on your phone is the next best thing.

If you’ve broken down, getting help is easy.

Tap your location on the map, tell us a few details about what’s happened, and your technician will be on the way.

You can even live-track your technician’s location as they drive to you, for extra peace of mind.

Request -> Track -> Rescue. All in a few taps.

Oh, a quick note about how we use data on this app.

When you use our app, you’ll be sharing some data with us. This includes your location (which helps us find you if you break down), contact info, and your Green Flag account details. We also collect data that shows how you use our app. That way, we can plan new features and make improvements based on what you really need.

Rest assured, we never share the data we collect with anyone else.

If you’re not happy with the above, you can always call us instead of using the app if you break down.

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