32
poor

Grubhub: Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
67%
Android
503 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
243 Reports
User Feedback
33%
iOS
243 Reports
67%
Android
503 Reports
Grubhub: Food Delivery - Latest Quality Issues
Android
May 15, 2024
There are almost no restaurants available on grubhub. Also, don't worry about signing up for grubhub+! They'll go ahead and take the initiative to sign you up on your behalf! Great app if you like unwillingly paying for things that aren't useful.
Android
May 15, 2024
fees are getting hefty.
Android
May 15, 2024
The app is alright, but my biggest gripe is the fact if you aren't premium then you aren't a priority. Sometimes I'm waiting 40 minutes just to get a driver in peak day time hours. And if I get a driver, they will opt to drop off someone else's order further than me, passing my house to drop theirs off. And if they have someone in between you the app will not tell me they have a stop to make before mine like Uber Eats does... Even Door Dash tells you this
iOS
May 15, 2024
My order was canceled
I had ordered something from somewhere else on the app. It showed that the restaurant was open. I have to wait 5 to 7 business days just to get my money back. Unacceptable. Very disappointed.
iOS
May 15, 2024
Use Doordash or anything else
My adress pin hasn't been updated after going through the process with customer service multiple times now. I have a message telling drivers this and they never listen. I have to refund it every time its actually insane. Terrible customer service.
iOS
May 15, 2024
False advertising
Supposed to have free delivery with Amazon prime but never works out that way
Android
May 15, 2024
Bad customer service
Android
May 16, 2024
The app pushes fake deals and promotions. Twice in the last week I have gotten push notifications for special promotions - the latest was 35% off an order $15+ - but when I tap the notification and attempt to place an order, the promotion is nowhere to be seen, and no savings at all are offered. There's no option to view GrubHub promotions in the app (just restaurant deals). This is a slimy scam. Delete GrubHub and order directly from restaurants.
Android
May 16, 2024
If you order and you have to wait 3 hours before they tell you it was canceled. There's no reason why... this service is terrible... got gone
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. 

ORDER FROM THOUSANDS OF RESTAURANTS
With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. 

GET GROCERIES DELIVERED TOO
Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores.  

EXPECT TO SEE THE FEES UPFRONT
Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo.

SKIP DELIVERY FEES
The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below.

TRACK DELIVERY IN REAL TIME
Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. 

COUNT ON THE GRUBHUB GUARANTEE
Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee

YOU DO YOU AND GRUBHUB DELIVERS
Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. 

ORDER FROM NATIONAL RESTAURANTS
Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more.

GET SUPPORT WHEN YOU NEED IT
Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. 

*$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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