Quality degradation at Headout: Travel Experiences  
Users report higher volume of Quality Issues than usual
0
poor

Headout: Travel Experiences | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
57%
Android
38 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
29 Reports
User Feedback
43%
iOS
29 Reports
57%
Android
38 Reports
Headout: Travel Experiences - Latest Quality Issues
Android
May 10, 2024
Forcing people to download an app to access their tickets... 👌
iOS
May 10, 2024
Can’t log in to app
I enter my email address to get a link to log in to the app. However, the link never works and says that the token is invalid or expired. The app is useless because I have to manually enter the booking information each time I want to see the tickets I booked. Defeats the whole purpose of having an app.
iOS
May 11, 2024
Ticket received only 8 minutes before train departure!
Short-term booking at Rome Airport of the Leonardo Express to Rome via the website on your smartphone. The timely train departure times were offered for the ticket purchase, so exactly as you would expect. Then came a cumbersome registration with name, telephone number and e-mail address. After this hurdle, the booking was made. Now the hammer: After the successful booking, an email came with the note that the issuance of the ticket would take up to 2 hours! And that with a train departure time in 20 minutes! Nothing with online & fast! We then waited another 10 minutes and then bought the tickets again at the ticket counter! (Better to do it this way!). To get on the platform, you have to pass through the access control with the ticket. 8 minutes before departure we received the "online" tickets. We were already on the train! We were denied a cancellation of the online tickets with reference to the local partners. => If you offer tickets for a train at short notice. - up to one minute before departure! - then they must be delivered online immediately!
iOS
May 11, 2024
Poor app and marked up tickets
We got tickets to the Vatican musuem. All they did was mark up the tickets by 2x and sell it as skip the line. Also, the app is terrible. To get the tickets they send a Google drive link. You can't even access the tickets on the app. Had to struggle to get the rickets
Android
May 11, 2024
Horrible experience. Bought an online ticket with a digital audio guide. I couldn't use the audio guide because there was a login error. Would not recommend this app, since the team has no basic tests set up to check the core functionality... What a waste of money and time
iOS
May 11, 2024
scam!
I bought 2 tickets to Pompeii but in fact they are only reservations. You still have to queue to get your tickets and on top of that they are more expensive.
Android
May 12, 2024
Tickets can only be viewed with the app, instead of simply sending a PDF by email. Audio guide has no offline function, only plays tracks sporadically and throws you out of the app again and again.
Android
May 13, 2024
Terrible, we booked a Tour to Auschwitz two months in advance and the day before at 20:10 we were told that it was cancelled. By giving so late notice, it is impossible to look for an alternative. Don't book with them. They are not to be trusted
Android
May 13, 2024
I payed for the audio guide but there wasn't audio guide. That's a scam, not refound of the ticket given...
Headout: Travel Experiences - Product Description
A world of endless adventure awaits. A world that’s yours to explore. Your gateway to happiness? Headout.

Our mission? To unlock this happier world by connecting high-quality live experiences with people all over the globe. Whether you’re about to embark on a wild journey to a new city or are on the lookout for a thrilling escapade in a town you’ve been to many times before — we’ve got a curated collection of experiences that are just for you!
Think of us as your enthusiastic partner in fun. From champagne atop the Eiffel Tower to watching Formula 1 cars whiz by in Singapore, head out now and explore our world like never before.
- Join 20 million+ guests who’ve experienced the world with us
- Get access to over 10,000 experiences in 250+ cities
- Take your pick from exclusive offers & deals on last-minute tickets
- Change in plans? Don’t worry, our experiences offer flexible cancellation
- Book now, go whenever! With the ability to book tickets for later (yes, for real) – all you need to do is tap, tap, and go!

Hear it straight from our guests who’ve lived it:

“Purchasing the tickets to Dream World, on Headout was a fantastic decision. The booking process was smooth and straightforward, and I was able to easily select the date and time that suited me and my family best. At Dream World, not only did we breeze through the crowds, but it meant we we sure of getting entry into the theme park, especially with two children - both under the age of 8 years - eager to start exploring the park without any delay or drama! Buying the Dream World Visa gave us access to (almost) all the rides so with the wrist band on us, we went straight through without having the hassle of looking for change/currency at each ride. All in all, it was a stress-free and wonderful experience!”

“Book and pay a ticket and pay in the app with just a few clicks. Tickets do not have to be printed out and can simply be shown digitally in the app. It couldn’t be easier.
Everything went well on site. Versailles was breathtaking!”

“Through a different provider, I had a trip cancelled last minute the day before and was able to book on to this tour late in the evening the day before. Tickets and confirmation of collection point were clear and the tickets are very easily available on the app. We were picked up at the pick up location on time, and our guide met us and explained what the experience would entail and the time scales. I think our guides make was Raphael, he was very knowledgeable and gave us a very detailed explanation of Krakows history as we were driving through Krakow towards Auschwitz. Showing us all the landmark buildings and their history along the way. Very easy to understand and communicated very well, and very passionate about education us all on Polish history. Very happy with this service and would recommend using them to book tours through.”

We’d love to hear your thoughts, feedback, suggestions, and even your fun adventure stories! Feel free to drop us an email at support@headout.com or tweet us @headout. We’re all ears!

Got queries? We’re here round-the-clock for you! Our 24*7 support centers are just a chat away on www.headout.com.
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