89
good
Hopper: Flights, Hotels & Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
36%
Android
462 Reports
462 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
833 Reports
833 Reports
User Feedback
64%
iOS
833 Reports
833 Reports
36%
Android
462 Reports
462 Reports
Hopper: Flights, Hotels & Cars - Latest Quality Issues
iOS
May 14, 2024
TERRIBLE COMPANY
This is the absolute worst company ever. They are THIEVES!! Terrible customer service. They are a service company and they are terrible at it. I booked a car rental by mistake while researching different dates and looking at the details and fine print. I contacted them immediately to cancel because I did not mean to book. I was just researching different dates and I was not ready to book. I didn't even have my credit card in hand, I didn't even know I had a card on file much less which one of my credit cards it was. As I was trying to find out the details I suddenly found myself with a booking confirmation and my card was processed for it. I did not even go on this trip on the dates of the car rental. I contacted hopper 10-15 times through the chat and over the phone and some call lasted almost 2 hours. Representatives are trained to not refund ever regardless of the situation. Many travel companies have a grace period to cancel from the time of reservation even on a non refundable booking. After contacting the car rental company, SIXT, they approved the cancellation and refund but told me that Hopper has to process the refund to my credit card. I contacted hopper and sent them the email from sixt approving the refund but hopper said they still had to contact them directly. I waited on the line for them to speak to someone at Sixt and the hopper representative kept coming back to me saying that they couldn't contact them. I was just on the phone a couple minutes ago on a call that lasted almost 90 minutes and I finally spoke to a “manager” but she couldn't do anything for me either. PLEASE DO NOT USE HOPPER. BOOK YOUR RESERVATION DIRECTLY THROUGH THE COMPANY WHO IS ACTUALLY SELLING YOU THE ACTUAL SERVICE/PRODUCT!
Android
May 14, 2024
It is the worst scam that can exist, they charge your card and then it gets an error as if it had happened, but if you are debited and the flight/hotel reservation is not generated/etc. And there's no customer service, no one answers, you can only call a US number and you have to pay extra. Also they don't give you your money back. SCAMMERS
Android
May 15, 2024
The worst APP I have come accross. I really recommend people do not use this app as they have hidden fees and in the same period of time, I have had two agents give me two different informations that are non compelling. Very bad service.
Android
May 15, 2024
Used to be good. Now has dark patterns, doesn't give me the best price and works only half the time :(
Android
May 15, 2024
Sometimes the app doesn't offer the blue "search" bar after you've filled in your journey criteria. I would have sent you screenshots but you also have no meaningful feedback system. 3 statements - none of which represent my feedback correctly
iOS
May 15, 2024
Misleading Flight Fair Advertisements
It has been several instances and I kept getting good deals and when I went ahead to get it, on the page that is finalizing the details, I always ended up getting a message and the fair went up to this much.. If you can't keep up with the sudden changes of the airlines flights' fairs, how can you be a reliable flight's App? This didn't happen once but several times so I am not sure what you're doing internally to monitor your flights..
iOS
May 15, 2024
Junk app
The order was cancelled by the platform without authorization, and no refund will be given. The platform phone can never be reached, and the after-sales service email cannot be replied to within 72 hours...... Finally, replying to an email is still a cliché, and there is no solution to the problem at all, and it is also noted that if you do not reply to the email within 24 hours, the after-sales support service will automatically end...... Garbage is black for a lifetime!
iOS
May 15, 2024
Hopper getting more unreasonable
Booking a flight on Hopper has recently started to be like booking on spirit . By the time they wear u down with EXTRA CHARGES , an inexpensive flight becomes paying for college tuition!! Where's my forgiveness on the loans I have to take !!!
Android
May 15, 2024
5 times! 5 times have tried to get a flight and EVERYTIME, no matter how fast I go through the booking, the app says the flight is not available anymore when finishing payment details. I've given it a solid try as this is not the first time it has done that. Last time I thought it was simply a minor bug, but now it seems to be part of how it works. Sorry Hopper, wish you the best of luck.
Hopper: Flights, Hotels & Cars - Product Description
The Hopper app has helped over 100 million travelers find and secure the best price on flights, hotels, homes and car rentals - each and every time they book their trips. Book Flights, Hotels, Homes & Rental Cars Find millions of flights, hotels, homes, rental cars (and cute bunnies) – all in one app. Book your trip safely and securely, in just a couple taps and a swipe. Always Get the Best Price You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. Easily Find The Cheapest Travel Dates Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip. Not Ready to Book Right Away? Hopper lets you freeze the price, so that you never miss a travel deal. For a small fee, take the time you need to finalize your plans, or wait for your next paycheck to come in. If the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price. Travel with Confidence Avoid fees and frustration! Make any trip flexible with Hopper’s Cancel and Change for Any Reason plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Flight Disruption Guarantee. Travel stress free with 24/7 access to Hopper’s Customer Support. Help the Planet, One Booking at a Time. With every booking that occurs on Hopper, we pledge to plant 2 trees to offset the carbon footprint. To date, we’ve planted over 31 million trees. Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals. So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip! Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • “The Most Downloaded OTA in the U.S. in 2021” - Apptopia • “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy • “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure • “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal • “Find me a hotel on Hopper!” - The Late Late Show with James Corden • “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch • “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022 Say Hello to the Bunnies Facebook: https://www.facebook.com/hoppertravel Instagram: @hopper Twitter: @hopper Website: http://www.hopper.com Need support? Head over to https://help.hopper.com to find answers to frequently asked questions. You can also reach us toll-free at +1-833-933-4671 if calling from US or Canada, or at +1 (347)-695-4555 if calling from outside the US or Canada.
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