56
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
Work at Hotels.com? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Hotels.com? Unlock additional insights
Android unitQ Score
Android User Feedback
58%
Android
788 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
571 Reports
User Feedback
42%
iOS
571 Reports
58%
Android
788 Reports
Hotels.com: Travel Booking - Latest Quality Issues
iOS
May 15, 2024
Impossible request being made to access relevant area on app
As above!!
iOS
May 15, 2024
App does not respond, error messages
App continues to produce error messages (“Sorry, something went wrong on our end”), switches language from English to Chinese (location: Hong Kong) e.g. for the rewards overview. No hotel availability for selected travel dates according to app, while the web version shows dozens of options. Cannot review account information. Complete failure and a shame for a service provider being so long in the market to not get the app straight!
iOS
May 15, 2024
App is constantly freezing
I just downloaded this app a day ago and it's already froze 3x and force closed the app leaving me to lose the names of the hotels I was interested in.
iOS
May 15, 2024
Pointless
I try logging in, just get a system error every time. Logging in on the website works fine. No reason to use the app.
Android
May 15, 2024
I'm at the door of what you say is a hotel!!! And there's no one
iOS
May 15, 2024
The application does not open
I downloaded the application today impossible to open. I was asked for an update tonight and it still doesn't open. I don't understand. I installed and uninstalled it twice, no success.
Android
May 15, 2024
App has regressed hugely in last year. Current version Login simply doesn't work. Only way I can login is via website. Pointless having the app.
Android
May 16, 2024
App won't let me put in a destination
Android
May 16, 2024
It does not accept DA card. ELO flag, pretty boring that
Hotels.com: Travel Booking - Product Description
Find and book your perfect somewhere with the Hotels.com app. 
 
GET REWARDED THROUGH OUR APP  
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of rewards and instant perks. One Key members earn our rewards currency, OneKeyCash™** across Hotels.com, Expedia, and Vrbo by booking eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra travel benefits at VIP Access properties.
 
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide. 
- Easily find and compare hotels, luxury resorts, B&Bs, vacation rentals, and more on our app.
- Whether you’re planning a short stay, last minute getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Filter by theme for different types of trips.
- See the hotel or vacation rental location on a map and read verified guest reviews.
- Save your favorite hotels, vacation rentals, resorts and more.
- Enjoy the flexibility of free cancellation on most hotels***.
 
FAST, EASY, & SECURE BOOKING ON OUR APP 
- It only takes a few taps to book your travel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
 
OUR APP IS YOUR PERFECT TRAVEL COMPANION 
- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your stay.
 
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. 
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo. 
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners