34
poor
HSL | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
48 Reports
48 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
21 Reports
21 Reports
User Feedback
30%
iOS
21 Reports
21 Reports
70%
Android
48 Reports
48 Reports
HSL - Latest Quality Issues
Android
May 13, 2024
3 times charged the ticket price to the card, but the ticket was not issued. 3 times I tried to call customer service during an hour and no one answers. A really unfortunate situation. :(((
Android
May 13, 2024
Hell damn annoying, the app claims that the verification code went via SMS but I can't get any code anywhere
Android
May 13, 2024
Can't buy a ticket. Will you refund my inspection fees?
Android
May 13, 2024
While adding my forex card, I am getting an error "Failed to add payment cards".
Android
May 14, 2024
This Android version is quite buggy, searches for information after opening for minutes, you can't buy a ticket even 10 minutes before the bus comes to the stop, just a wolf the whole app. Correct me now, or do you not know how?
Android
May 15, 2024
Did not download the season ticket to the phone. The authorization hold did go twice. I then bought a single ticket and was late for work.
iOS
May 15, 2024
Convenient when it works - too often however does not work.
It's nice to have to buy expensive single tickets just because the app doesn't work every now and then.
Android
May 15, 2024
Edit : last issue was fixed thanks to customer service. Unreliable. Once in a while it just does not want to load a ticket after you buy it. Or won't let you buy it at all (page does not load). Today I have bought 2 tickets - one daily ticket until tomorrow, and one seasonal for 30days. 9 + 66 euros were charged from me. Now when I go to "Your tickets" page, it writes: "You have no tickets". What? Where are they? I may be fined for 100 euros just because your app does not work how it should.
iOS
May 15, 2024
Season tickets
Can't buy season tickets iP11 IOS 17.5. It would be important to get a season ticket for yourself as you would save on not having to buy a new one for every trip!
HSL - Product Description
With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card. In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
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