29
poor

hvv - Public Transport Hamburg | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Navigation
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
86%
Android
96 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
15 Reports
User Feedback
14%
iOS
15 Reports
86%
Android
96 Reports
hvv - Public Transport Hamburg - Latest Quality Issues
Android
May 12, 2024
Bought a ticket 3 times in a row, but still no ticket was created
Android
May 13, 2024
I wanted to buy my card when I left the house: password is not recognized, fingerprint is not recognized, password requested, link does not work on the mobile phone, back, logged in to the PC, PW changed. Want to complete the purchase on your mobile phone: PW wrong. No, I just changed it! So I quickly get to the train before I am 20 minutes late with the next train. Card then bought without login.
Android
May 13, 2024
Very complicated to use. Registering a payment method didn't work 🤬 at all
Android
May 14, 2024
X35 bus does not stop at the UKE as planned and there is no sign or timetable at any of the three stops. In fact, it seems to leave at Löwenstraße or each driver decides individually. This is more than ridiculous and neither for the HVV nor for the app in order.
iOS
May 15, 2024
cumbersome
Autofill doesn't work, aApplepay doesn't work. Location is only reluctantly taken over, she does not know the train station in HH. Displayed targets are not taken. Conclusion: deleted and bought at the vending machine. Why does the app need my address? Login Payment methods are sufficient
Android
May 15, 2024
Malfunctions or failures are reported far too late or not at all. In the event of a malfunction, no alternatives are suggested. If, for example, there is no S-Bahn, it would be good if you were shown an alternative with other means of transport. In addition, transfer times are sometimes much too short and not achievable for you. The app is no more helpful than the timetable information at the stop.
iOS
May 15, 2024
Update of transfers does not exist
If you know that the feeder comes later than the change, please just look for the next possible connection. Instead, it has been displayed for months that "Switching is no longer possible" would be nice if this is updated with current alternatives.
Android
May 15, 2024
Actually 4-5 stars, since the switch from samsung galaxy 22 ultra to the 24 ultra I unfortunately can't even get in. I have also uninstalled and reinstalled the app several times, but as soon as I click on the icon it starts for a fraction of a second and closes without a concrete error message.
Android
May 16, 2024
Cannot be opened, breaks off right away: Good that the Deutschland Ticket is on HVV Switch.
hvv - Public Transport Hamburg - Product Description
Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket. 

THE KEY FACTS 

• NEW: Receive push notification in case of interruptions 
• Use the route planner for Hamburg & surrounding areas 
• View timetables & journey planner in real-time 
• Check the tariffs for your connection 
• Buy mobile tickets - payment via PayPal available 
• Get a 7 % discount on single & day tickets 
• Bookmark lines & places 
• Create alarms for departures & exits 
• Use the hvv App also in dark mode 

ROUTE PLANNER AND TIMETABLE 
Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster. 

BUY A MOBILE TICKET 
As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets. 

7 % DISCOUNTS ON MOBILE TICKETS 
Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount.  

BOOKMARK DESTINATIONS & LINES  
For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey. 

DEPARTURES NEAR YOU 
You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections. Always be up to date in public transport. 

ENABLE CONTACTS & SHARE CONNECTIONS 
Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar. 

TRAVEL INFO & DISRUPTION MESSAGES 
Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via push messages. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation. 

Do you still have questions? Our chatbot will be happy to help you. 

ALSO INTERESTING  
Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app. 

FEEDBACK  
Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
Want to improve your unitQ Score by 20% within 30 days?
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