80
good
IHG Hotels & Rewards | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
217 Reports
217 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
59 Reports
59 Reports
User Feedback
21%
iOS
59 Reports
59 Reports
79%
Android
217 Reports
217 Reports
IHG Hotels & Rewards - Latest Quality Issues
Android
May 10, 2024
I'm highly disappointed. Their rewards have blackouts on rooms. called them to inquire why and they told me they don't blackout rooms for reward use. I showed them proof they do and they ghosted me. Now They refuse to respond to me anymore. Don't expect to use your points for anything but a basic room which may not suit your needs.
Android
May 11, 2024
What broken software, it's been useless for a long time, I forgot my password, I want to reset my password, I haven't been able to receive emails, and I've read the trash can
Android
May 12, 2024
They asked me yo review my latest stay but I can't even access ut
Android
May 12, 2024
cannot log in. can log into the website just fine but cannot log in to the app. also cannot review the app on mobile. google only allows positive reviews of this app in play store so i have to come to the google play website to leave an honest review. sad.
Android
May 13, 2024
Rewards program is horrible to use and try calling for help 40 minutes on the [phone] hang ups
Android
May 14, 2024
If you want to make a payment, an error will be made, and the amount will be changed the next day
iOS
May 14, 2024
Cannot log in
The app often fails to log in to the hope of improvement
Android
May 14, 2024
hotel options for rewards members are horrible
Android
May 16, 2024
super frustrating when you try and book a room from the app when using some points and some cash it just comes back with an error says call customer service. however if you book the same room full on in cash there's no error with the app?? you literally can go to the website book it and use points but for some reason the app won't let you. I don't know if it's a glitch or if it's IHG not wanting you to use your points??
IHG Hotels & Rewards - Product Description
FIND HOTELS FOR ANY TRIP – WORK OR PLAY Book and earn rewards at our family of hotel brands, including Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, InterContinental® Hotels & Resorts, Six Senses Hotels Resorts Spas, Regent® Hotels & Resorts, Kimpton® Hotels & Restaurants, voco™, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Iberostar Beachfront Resorts, avid™, Staybridge Suites®, Atwell Suites™ and Candlewood Suites®. REWARDS, REIMAGINED Keep track of your points and benefits and discover more ways to earn and redeem. Don’t forget to add your IHG One Rewards card to your wallet for easy access. Not a member? Sign up for IHG One Rewards for free and experience the new perks and exclusive offers. BOOK IN SECONDS WITH THE BEST RATES GUARANTEED Get access to our best rates, exclusive to members only. Quickly re-book your favorite hotel or book a new one in the app. Pay now or later using cash, points or a combination of both. Tap. Book. Travel. TRAVEL WITH FLEXIBILITY & EASE Enjoy flexible booking options with free cancellation on most rates. Change of plans? Change or cancel directly in the app. Get trip reminders, check in (and out) faster via the app at select hotels, and as a benefit of being a member, get free WIFI with every stay. Access all of your trip details - directions, amenities, things to do, dining options and more - all within the app. STAY WITH CONFIDENCE Rest easy with world-class cleaning processes and get notified on the latest travel news. Whenever and wherever you travel, we’re here for you. Need help? Chat with us in the app or speak directly with one of our customer care representatives.
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