72
good
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
916 Reports
916 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
269 Reports
269 Reports
User Feedback
23%
iOS
269 Reports
269 Reports
77%
Android
916 Reports
916 Reports
Just Eat - Food Delivery - Latest Quality Issues
Android
May 15, 2024
App is not accepting location..Tried reinstalling but no luck.
Android
May 15, 2024
App dont work
iOS
May 15, 2024
Unable to access customer service
Earnt a stamp card discount after many purchases with a local favourite takeaway. I was informed of the £11.06 discount earned by an email from Just Eat. The link to use the discount took me to the website but there was no sign of the stamp card and no way at all to Apple for the discount. There are no options for getting support at all. Absolutely pathetic. Previously, there was an info@just-eat email address. This has now been removed. It's probably for the best as not one of my simply written emails was understood by the Just Eat representatives, who simply gave me the same idiotic prompts. None replied more than once and none were able to provide any actual help. Use Just Eat, by all mean, but don't rely on the stamp card feature working. And definitely don't count on there being any sort of support with an order.
Android
May 15, 2024
Terrible customer service where they would not compensate me for items not received or tell me how to make a complaint. Once I figured this out myself, they recompensed me but still didn't say why they'd previously refused and said it was on an exceptional basis. I don't appreciate being made out to be a liar. I gave a 1 star as 0 wasn't an option!
Android
May 15, 2024
App keeps shutting off for no reason.
Android
May 15, 2024
DELIVERY DRIVERS ARE NOT GOOD! ORDERS KEEP GOING MISSING! I RECOMEND NOT DOWNLOADING THIS APP.
Android
May 15, 2024
Gave me a voucher that isn't meant to expire until October 31st 2024 but it's now expired in May 2024
Android
May 15, 2024
Absolutely terrible. Ordered food for £55 it never arrived and after a week and reaching out twice I am yet to receive my money back.
Android
May 15, 2024
Food rarely arrives and when it does its either missing or cold and disgusting. I've tried to reach out for a refund on missing order worth £55 two weeks ago and nothing. I've rung the customer complaint number and was ignored.
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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