59
fair
KeyBank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
63 Reports
63 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
18 Reports
18 Reports
User Feedback
22%
iOS
18 Reports
18 Reports
78%
Android
63 Reports
63 Reports
KeyBank Mobile Banking - Latest Quality Issues
Android
May 9, 2024
Face id doesn't work with Android.
iOS
May 11, 2024
ATTENTION!!! FREE DISAPPOINTMENTS!!
Very Unprofessional. Does NOT communicate with customers. Puts week long holds on checks deposited at atm and in person. Will NOT fix any easy situation ESPECIALLY when they are at fault. Richard Funk at the Parker Colorado location is a liar. Highly disappointing. I suggest all people look elsewhere.
iOS
May 11, 2024
Slow
Good but slow. Also wish lock button was in an easier, quicker location
Android
May 12, 2024
The deposit function is buggy as hell. Three out of four times it will tell me my deposit amount is invalid, and/or not accept the front photo of the check. If it *does* take it -- after a few tries -- it bails and restarts the app. I have been having the same issues for over a year now, explaining via phone, online and at the branch. I have to go to my local branch to deposit checks. Please FIX THIS!!
Android
May 13, 2024
I think there needs to be an update because when I try to sign in it says system error even though I know my password and ID.
iOS
May 13, 2024
Something wrong with this app doesnt open just a White blank page hasnt worked in a while whats up?
Not too impressed Half the time this app isnt even available not relyiable at all
Android
May 14, 2024
Terrible service, tons of fees they'll sneak in, and the service will have outages an incredible amount of times. Would not recommend
Android
May 15, 2024
Have been receiving System Errors constantly lately. Does not allow me to login and I have to use the website.
Android
May 15, 2024
35+ seconds to get to the dashboard, unacceptable.
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners