84
good

LifeLock Identity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
Work at NortonLifeLock, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at NortonLifeLock, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
83%
Android
195 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
41 Reports
User Feedback
17%
iOS
41 Reports
83%
Android
195 Reports
LifeLock Identity - Latest Quality Issues
Android
May 10, 2024
I have had 2 email addresses compromised on the dark web and didn't receive any notification from Norton. I found out about the incidents after my credit bureau notified me. I have taken out loans, and yet no notification from Norton. This is the absolute end of the road for me and Norton! I pay good money for their convincing commercials, but no more!!
Android
May 10, 2024
Enjoying the app. Feels like lifelock is my big brother watching my back for any financial or dark web nonsense. Only criticism so far is credit score on app is not 100% accurate. Score seems to reflect much higher than what my creditors show.
Android
May 10, 2024
Norton Password does not work
iOS
May 11, 2024
Overpriced, underperforming
App is cumbersome to use and sends an ever increasing number of nonsensical “alerts” that are simply annoying.
Android
May 11, 2024
When you try to open the app from Norton to monitor your bank account, you cannot register with an inaccessible error.
iOS
May 13, 2024
Like the app
It is a pretty good app but I do not like the fact you can never speak to an american when you contact life lock. Foriegn governments and the US Government steal your info but you can only ever talk to some one in a foriegn country about your account. I don't like the fact there is no American handling or protection, just India or other countries that barley speak English. Very uncomfortable
iOS
May 14, 2024
Developer's Answer Wanted
I still get notifications from this app every day, but when I tap on it, it says that there are no unread notifications, and in fact, I don't have a single message in my inbox or archive. However, I get a mysterious notification every day, which is really annoying, but if I turn off the notification, there is no point in this app, so I am extra angry. Come on, improve.
Android
May 14, 2024
Norton Lifelick has called me 11 times in the last 3 days. I blocked them after the first 3 calls, they still leave voicemails about some data breach....I don't give a damn about the data breach. What I do care about is a company which feels it's acceptable to call someone 11 times for the same reason. Have obviously canceled the subscription renewal. I've used Norton since they were Symantec, but I think it's definitely time to end this relationship.
Android
May 15, 2024
I paid for this service to get ripped off more no good
LifeLock Identity - Product Description
With so much of your personal information online, it’s dangerously easy for someone to steal your identity. Download LifeLock now and enroll right from the app. We’re here to help 24/7.

LifeLock makes it easy to help protect yourself against identity theft, financial fraud, and more.

We detect and alert you to possible threats, and if you think your identity may have been stolen, we work to fix it. All plans have our Million Dollar Protection Package††† that includes up to $3 million coverage in our most comprehensive plan†††. Why LifeLock Identity?

•	Over a third of identity theft victims suffered multiple types of identity theft.* 
•	Over 29 billion dollars were stolen from identity theft victims in 2022.** 

LifeLock helps you manage your personal information securely on-the-go. 

Receive customized alerts for bank account activity, credit card opens, new account applications, and more. Help protect against identity theft and take action to protect your info right from the palm of your hand. Millions of customers trust us to help protect their identities. Here's what features you’ll find on iOS:

• ONE IDENTITY APP:
Access multiple identity protections quickly in one place. See identity reports and freeze your most sensitive information with the tap of a finger.

• CREDIT FRAUD PROTECTION
Access your credit report(s) and score(s)1 monthly or daily in LifeLock Ultimate Plus

• ALERTS†
Alerts to threats like banking, loan, and credit card applications in your name.

• IDENTITY LOCK
Proactively lock out thieves from your TransUnion account or taking out Payday loans in your name‡

• SOCIAL MEDIA MONITORING
Your Facebook, Instagram, Snapchat, TikTok, Twitter, Linkedin and YouTube channels, are monitored for takeovers and inappropriate content‡‡.

• IDENTITY RESTORATION
If you become a victim of identity theft, a dedicated, U.S.-based Identity Restoration Specialist will work to fix it.‡

• REIMBURSEMENT
If you become a victim of ID theft, you have up to $1M reimbursement for stolen funds up to your plan limits.

No one can prevent all identity theft or cybercrime.

1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.

2 Credit features require setup, identity verification and sufficient credit history by TransUnion and/or Equifax. Credit monitoring features may take several days to activate after enrollment. 

† We do not monitor all transactions at all businesses.

††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

‡ Locking or unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.

‡‡ Our service may not identify all cyberbullying, explicit content, or hate speech.

* Based on an online survey of 5,004 U.S. adults (including 1,171 U.S. adults who have ever experienced ID theft) conducted by The Harris Poll on behalf of Norton™ LifeLock™, January 2023.

** Based on an online survey of 505 U.S. adults who experienced ID theft in 2022, conducted for Norton™ LifeLock™ by The Harris Poll, January 2023.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners