40
poor
Mein o2 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
794 Reports
794 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
232 Reports
232 Reports
User Feedback
23%
iOS
232 Reports
232 Reports
77%
Android
794 Reports
794 Reports
Mein o2 - Latest Quality Issues
Android
May 15, 2024
The app is simply incapable. now I even have to log in every time on a bad browser, e.g. for competitions. what is there a pin for if I have to enter the phone number and password again afterwards. fits the [phone] development: Service is getting worse and worse.
Android
May 15, 2024
Since the update, all actions end on a "An error has occurred - try again" screen, and that's it. Just roll back, and you'll be fine 😉 again
Android
May 15, 2024
Since the latest update, there have been repeated problems with constant re-registration. Errors in fingerprint recognition and the app has not exactly become clearer either.
Android
May 15, 2024
"This app is very cumbersome for users for simple tasks like charging and buying internet packages."
Android
May 15, 2024
Constant trouble with the app! Sometimes a different data volume is displayed in the APP than in the browser (My [phone]. Often the data volume is already counted before the new month (0 o'clock counted) and deducted from it if you actually want to use up your remaining data volume from the previous month. Since the update, the app has become even worse and more confusing. The old APP design was better, more thoughtful, and also had more features. So all in all a complete disaster
iOS
May 15, 2024
terrible update
To ruin a good app like this, you really have to try. But she [phone] did it. The ability to display the gigabyte consumption of different SIM cards of the same tariff has disappeared. The ability to create new e-SIMs in a tariff has disappeared; this is now only possible via the web version.
iOS
May 15, 2024
App and website operation a disaster
After my last negative review in April, the developer's answer came that I should use the homepage until the app works. It's just as bad as the app. With the app I was able to use Face ID, now I have to enter username, password and then wait for an SMS with the code and if it doesn't work because I have bad reception with [phone] right now, I start all over again. So you get rid of your customers super quickly, all the advertising that is in the app and homepage doesn't help!
Android
May 15, 2024
I was very satisfied with the old app, I just can't understand why it was converted like this. The new app is just a disaster, [phone] didn't do itself any favors with it: I can only advise every [phone] customer not to install the new app
Android
May 15, 2024
The app works again after the update, after I re-enabled 👍 the Chrome browser Chrome disabled again and still 👍 works But the old app was clearer
Mein o2 - Product Description
Die wichtigsten Services & Vorteile in der Mein o2 App. Mit der mehrfach ausgezeichneten Mein o2 App können Sie immer und überall die wichtigsten Services und Vorteile nutzen. Ganz egal, ob Prepaid- oder Laufzeitvertag, hier finden Sie alles auf einem Blick. Für Geschäftskund:innen steht die o2 Business App zur Verfügung. Die Mein o2 App bietet folgende Funktionen: FÜR VERTRAGSKUND:INNEN ——— • Verbrauch checken: Datenvolumen In- & Ausland, Telefonie und SMS außerhalb von Flats - auch als Home-Widget • Tarifdetails einsehen und Tarifoptionen buchen • Kundendaten ändern – bequem von unterwegs • Rechnungen und Einzelverbindungsnachweise (EVN) einsehen • SIM- & Vertrags-Services wie z.B. Rufnummernmitnahme, eSIM bestellen und aktivieren, Drittanbieterdienste verwalten u.v.m. • LiveCheck des o2 Netzes und Störungsmeldung senden • Jeden Monat neue Kundenvorteile mit unserem Treueprogramm von Priority FÜR PREPAID-KUND:INNEN ——— • Verbrauchtes Datenvolumen & Einheiten (Minuten & SMS) checken • Aktuelles Guthaben einsehen und Guthaben ganz einfach aufladen • Tarif wechseln oder zusätzliche Optionen buchen • Kundendaten ändern – bequem von unterwegs • LiveCheck des o2 Netzes FÜR MY HANDY KUND:INNEN ——— • Informationen zum My Handy Vertrag • Digitale Version der Rechnung • Einsicht in den Ratenplan • Vorzeitige Abzahlung BITTE BEACHTEN ——— Die Mein o2 ist die App für o2 Privatkunden. Für Geschäftskunden steht die »o2 Business App« zur Verfügung. Alice Mobile Anschlüsse und Drittanbieter werden nicht unterstützt. HAFTUNG/VORAUSSETZUNGEN ——— Bitte beachten: Diese App basiert auf den Online-Diensten von Telefónica Germany. Eine ständige Verfügbarkeit des Services kann nicht garantiert werden. Um die Mein o2 App zu nutzen, ist ein Account bei o2online.de erforderlich
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