73
good
MyChart | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
1712 Reports
1712 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
924 Reports
924 Reports
User Feedback
35%
iOS
924 Reports
924 Reports
65%
Android
1712 Reports
1712 Reports
MyChart - Latest Quality Issues
iOS
May 15, 2024
Cumbersome
It's a very difficult navigate and I cannot send messages to anyone who has not currently sent a message to me. I'm unable to message my caregiver team.
Android
May 15, 2024
Lately the app has become extremely slow and I cannot load my messages at all. I have about 900 messages in my inbox and I don't think they are equipped to handle heavy users like me. Tried talking to tech support about this and they were useless. Super frustrating experience.
Android
May 15, 2024
This app is completely unreliable. Such a shame considering the industry & it's potential to help people with chronic illness like myself navigate our multiple doctors, tests/results & prescriptions. Endless login issues, obstacles, & hoops to jump through. Is the security really that unstable?
iOS
May 15, 2024
20+ minutes wait time is absurd.
Tried to call to cancel surgery with Dr. Morehouse. Actually it's close to 25 minutes on hold. I quit because I cannot wait any longer. I did call yesterday and was told no one there could answer my questions now, but assured me they'd call back. Hasn't happened and it's now over 24 hours.
iOS
May 15, 2024
NEW letter
Today, May 15,2024 , I received a text suggesting a new letter in my chart. The letter received was dated August 2023 concerning some COVId announcement which I then immediately deleted. This is the reason why I don't have Notifications from EPIC turned on at my phone. I was actually waiting for a test result from an exam earlier in the week so had turned NOTIFICATIONS on. It only took 24 hours to irritate me. Sad.
Android
May 15, 2024
It is full of information. It requires logging out each time i view visits. This seems odd. I get emails alerting me of new data. This is a good thing when a team is managing your care.
Android
May 16, 2024
It is a good app but I should be able to log in under my MHealrh information to scedual an appointment with a doctor's office of my choice when I get referrals to go to one.
Android
May 16, 2024
It would never work for me it seems like somebody was hacking it every time I put it on my phone.
Android
May 16, 2024
Website is better and easier to use than the app. Why do we need so many unprofessional unknowledgeable disrespectful and rude girls on my chart? What happened to direct communication between the doctors and patients? Hippa doesn't seem to be working. There's too many nosy people between the doctors and patients. When I call my doctors there is never time to speak with them yet even when visiting the offices they are sitting around lollygagging!! I need to direct communication with my doctors!!!
MyChart - Product Description
MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.com. Have feedback about the app? Email us at mychartsupport@epic.com.
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