62
fair

My DHL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
332 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
146 Reports
User Feedback
31%
iOS
146 Reports
69%
Android
332 Reports
My DHL - Latest Quality Issues
Android
May 14, 2024
not pressing the bell so often, very irritating
iOS
May 14, 2024
Poor logistics
Package already 5 days on the way. Was supposed to be delivered today but again message that it has been delayed again by 2 days. They just do whatever they want at DHL
Android
May 14, 2024
Bizarrely bad experience with DHL. Delivery people who drive past your house and then say you're not home. Outside of that, times that are specified on the app or online are incorrect. When I see that DHL brings package, I immediately give up hope of a good experience.
Android
May 14, 2024
Coincidentally, I was in the car when the delivery man walked on the gallery and threw our package in front of the door while walking. Contents broken!!!!!!!
Android
May 14, 2024
Delivery man went to my neighbors at nr 80. I thought she'd come to me next at 82. Well no, she drives away and I get the message that I wasn't home. She was just standing at the wrong door at the wrong house. Maybe take a course in reading house numbers!
iOS
May 14, 2024
dissatisfied
The app works well, but I think the delivery is downright bad. I've experienced several times that they just didn't come and sent an email with "We missed you, you weren't home", while I didn't leave the house. Nowadays, just have it delivered to a pick-up point.
Android
May 15, 2024
you guys are really worthless, I put the time at half past 6 and half past 10 you come between 2 and 6 really crappy service are you it's that I have to give you 1 star otherwise I gave a big middle finger
Android
May 15, 2024
Another day of waiting for nothing. Always the notification that they come between 10 a.m. and 5 p.m. so that you can't plan anything else all day. And then in the evening messages that it will be between 10 and 17 o'clock the next day. Experienced too many times unfortunately
Android
May 15, 2024
How is this app called mydhl.. everytime i need it, i start to look for dhl, can't find and then remember that its mydhl.....
My DHL - Product Description
Keep track of your parcels in My DHL. The app shows you what you have sent and which shipments are on their way to you. 

Simply add e-mail addresses you used to order online, and the parcels will appear in the overview. No parcel will ever escape your attention again.

Not at home to receive your DHL parcels? Manage your DHL delivery options that suits your schedule. 

My DHL is available in Dutch and English. 

Please share your feedback if you have any suggestions or if you would like to tell us how well we are doing. We are constantly looking for ways to improve My DHL.
Want to improve your unitQ Score by 20% within 30 days?
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