56
fair

My Disney Experience | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
57%
Android
296 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
223 Reports
User Feedback
43%
iOS
223 Reports
57%
Android
296 Reports
My Disney Experience - Latest Quality Issues
iOS
May 14, 2024
I'm not finding it so easy to make updates to my data
I had to go into the computer to update some fields, I preferred that I could do everything from my cell phone, but I got what I needed
Android
May 14, 2024
Sometimes freezes up
iOS
May 14, 2024
Horrible mess trying to link friends and family
Horrible mess trying to link friends and family. Absolutely confusing and extras show up saying they are managed by other people (I had 4 separate accounts for 1 person showing up as addable, and each one was managed by a separate person in our party). HOT MESS
iOS
May 15, 2024
Chris
Every time I tried to make dining reservations this trip the app made me change my password before I could proceed. Very frustrating. Only got 50% or less of my ride photos. I got them one day on Guardians but not the next. Once again very frustrating. Also, don't try to add guests to you room reservation on the app. It will screw up your reservation. This has been confirmed by no less than 4 cast members.
Android
May 15, 2024
Kinda laggy but works
iOS
May 15, 2024
Digital Que
The digital que system is awful. Can't even get a ride
Android
May 15, 2024
Nice idea, needs work. It's great to be able to see all the parks and wait times and is helpful when planning the day. The food ordering is also mostly straightforward and love being able mobile order but a shame can't charge to the room since there are credit card fees when from abroad. The downside is it isn't well laid out and requires a lot of jumping around to find what you need. It isn't intuitive or quick and often boots me out of what I'm looking at and resets filters. Very frustrating.
Android
May 15, 2024
It's just so cumbersome. Not intuitive or easy to use. Annoying that it's basically required for a trip to Disney. :(
Android
May 16, 2024
Very complicated system to use, terms of thr lightning pass are not clear at all.
My Disney Experience - Product Description
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
-Find your way around with step-by-step directions.
-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.
-Search & filter activities to find exactly what you’re looking for.
-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
-Save time by starting your Disney Resort hotel check-in process right from the app.
-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.
-Save your parking information at select parking locations with car locator.
-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.
-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses
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