62
fair

MyMetro | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at MetroPCS? Unlock additional insights
Android unitQ Score
Android User Feedback
90%
Android
192 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
21 Reports
User Feedback
10%
iOS
21 Reports
90%
Android
192 Reports
MyMetro - Latest Quality Issues
Android
May 8, 2024
The app doesn't work - I open & it automatically closes - I uninstall & reinstall & it still doesn't work
Android
May 9, 2024
No Experience,, this is Fake,, Confusing,, Not Helpful at All & Only Asking for Payments No Other Support or Human Custom Service Support To Speak To?!.. Smh
Android
May 10, 2024
My current active account is not recognized by my carrier. Therefore, I am inconveniently inable to make auto payments as I have in the past.
Android
May 10, 2024
Why on earth would you have to disable wifi to use this app to the point it throttles your speed just enough so you cant use the app to pay the bill. Then when it fails it doesn't re-enable your wifi just so it burns your data. What kind of bs scam is this.
Android
May 10, 2024
Cant uninstall this useless app that does literally nothing
iOS
May 11, 2024
Scam business
Just switched to Tmobil today, let me tell you about MetroPCS customer service. Firstly, the towers for metropcs are tmobil towers, and tmobil customers have priority so when theres a lot of people using the same tower, metropcs gets on the back burner. Next, when i actually had to switch my phone number from metro to tmobil, tmobil needed a Phone Number release code. Metro ocs customer service gave me the run around for hours over the phone. Kept transfering me from one agent to the next, then an automated message would say “there was an error transferring you” then hang up, wasting my time. In reality, they were just trying to frustrate ne into giving up. They are cheap, but you might be stuck with them if you want to keep your number. Their customer service is the absolute worst.
Android
May 11, 2024
You get into using the app and you call it, it doesn't let me in
Android
May 12, 2024
When I open this METRO app to download it looks CORRECT. BUT when you download it you LOOK AT IT IN ANOTHER VERY WRONG WAY EXAMPLE. IT'S NOT MY METRO, IT IS IDENTIFIED, CommonsSdk is an inappropriate Software Kit forcibly installed after it UPDATES MY METRO APP NOT ALLOWING ME TO ENTER MY METRO TO MAKE MY MONTHLY SERVICE PAYMENTS. I HOPE YOU TAKE THIS COMMENT INTO ACCOUNT AND FIX THIS. YES, IT WAS INSTALLED BY ANYONE WHO HAS BEEN ON THESE PLATFORMS THAT PREACH ONLY ANNOYING LIES.
Android
May 15, 2024
I want to activate my phone and it won't allow it and the customer service is lousy
MyMetro - Product Description
This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your high speed data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.
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