43
poor
My TELUS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
120 Reports
120 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
39 Reports
39 Reports
User Feedback
25%
iOS
39 Reports
39 Reports
75%
Android
120 Reports
120 Reports
My TELUS - Latest Quality Issues
iOS
May 13, 2024
Never work properly
Takes ages to load anything!
iOS
May 14, 2024
Usage doesn’t work
Keeps saying “no activity this month” in usage when I know I have used my phone. Has been like this for months.
Android
May 14, 2024
This app is a joke. Doesn't save log-in information properly, so even though I opt to save my sign in information for easy access, every time I log in, I need my password. Now, I can't even get into do anything on my account as it asks me for the verification code sent to my app. I can't get to it because I am already in the app!!! I wish there were more than 2 options for Internet in this province. 😕
iOS
May 15, 2024
The app is not working
They never fix their bugs. Useless app, useless website. Just not working. And furthermore. Foolish prices
Android
May 15, 2024
Have,one hand,right are is not working, just about 4 years tofind,this out, big hands don't help, my phone is cover with crashing, half, is black,I,have a nother, phone ,I just don't have air time, john
iOS
May 15, 2024
App sucks
More than half the time this app does not work. Doesn't matter if you're trying to arm the alarm or disarm the alarm. It's useless. Please fix.
Android
May 15, 2024
Your app doesn't work. I'm eligible for a new phone or offers but I get Oops messages and I cannot get a phone or offers. This has been going on for over 6 months now. Please fix your app or whatever it is thats not working. Have to call in and people have no clue what's going on. I miss out on offers and you DO NOT HAVE 5G as you claim. 99.9% of the time I'm on Lte and only 2-3 bars. I've called to complain but to no avail!!!
Android
May 16, 2024
Can no longer use app version included on phone; update doesn't run either. I'm losing out as a paying customer for no good reasons - just poor QA from telus failing to support hardware they handed out.
Android
May 16, 2024
App always logs me out and I forget my passwords due to medical reasons.
My TELUS - Product Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
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