73
good

Navy Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Navy Federal Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
64%
Android
144 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
81 Reports
User Feedback
36%
iOS
81 Reports
64%
Android
144 Reports
Navy Federal Credit Union - Latest Quality Issues
Android
May 10, 2024
The app works really well, except it won't allow me to do mobile deposits with my phone, but it works perfectly fine on my wife's iPhone.
iOS
May 12, 2024
Your hackers are getting to accounts
Having lots a problems lately
Android
May 13, 2024
"We experienced a technical problem please try again" this has been going on for years. You cannot check your bank if you are deployed anywhere.
Android
May 13, 2024
The app had been great for the last 4 years for me until this last update! Now, I've been having constant login issues, which is really frustrating 🙃. I've uninstalled/re-installed, and now it's just too much of a hassle 😑. I'm deleting the app, and I'll only use NavyFed from a computer. I have another bank app that works well for what I need. Adapt and Overcome!
iOS
May 14, 2024
Mobile Deposits
I like the functionality of the app overall, however, I cannot get it to accept the picture of the front of the check to do a mobile deposit. It keeps giving me an error saying the numbers on the front of the check are blurry. The numbers in the picture are not blurry. I've tried different lighting, different phones, different backgrounds, different checks, and the app just will not accept the picture of the front of the check. Mobile deposits are a big deal for me and this is very disappointing.
Android
May 14, 2024
Using the "sign off", the app just spins and doesn't sign off. I have to restart my android phone to disconnect from the app
Android
May 14, 2024
it won't sign off now. have to wait til it times out. not happy there is no 6.4 version. Still won't sign off
iOS
May 14, 2024
Solid app
Very easy to navigate, sometimes the mobile deposit feature can be finicky tho
Android
May 14, 2024
Not reliable at all. Keep getting system errors using the latest app.
Navy Federal Credit Union - Product Description
Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch. 

Features: 

• Safe and Secure. Access your accounts 24 hours a day.
• View balances without signing in using our widget.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.


To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.
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