Quality degradation at NETGEAR Nighthawk - WiFi App  
Users report higher volume of Quality Issues than usual
28
poor

NETGEAR Nighthawk - WiFi App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Utilities
Work at NETGEAR? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at NETGEAR? Unlock additional insights
Android unitQ Score
Android User Feedback
63%
Android
150 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
87 Reports
User Feedback
37%
iOS
87 Reports
63%
Android
150 Reports
NETGEAR Nighthawk - WiFi App - Latest Quality Issues
iOS
May 11, 2024
Thought this system would be better
In retrospect, I really thought this thing would've been better, but not so much they keep trying to sell me some sort of extended security plan and overtime. It just kind of went downhill without it. So if you're planning on buying one of these plan on buying a monthly subscription just to make it work properly. They should just give them away with a plan.
iOS
May 11, 2024
Connection and Speed
Connection always dropping and the speed is inconsistent worst router I've ever purchased
iOS
May 11, 2024
Worst App I have downloaded
This app drives me to drink. I don't know who ever thought this app was good enough to release. It never connects and you get stuck in this infinite loop of logging into the app. Repeatedly! Its never connected to my router and when I need to update, it becomes about a 30 minute process of logging in, getting timed out, logging in, getting timed out, etc etc. I'm tempted to get a new router so I never have to deal with this app again. Don't get Nighthawk!!
iOS
May 12, 2024
I’m not very happy with this entire app and router
I'm wishing that I had purchased another make of router and I find it totally disrespectful that these no settings within this app for users firewall settings or anything else to modify our Nat type or anything else just like at website administrator login gateway portal considering that you are all pushing users to use apps to do everything and I have told support it doesn't mention anything about this anywhere access and I don't like this one little bit and in all of my years using this internet I've never ever experienced anything like the issues that I've experienced trying to access my own administrator login so I can make sure all of my settings are correct set up so much for purchasing a product that is meant to be for security purposes it doesn't say much for our safety I'm wishing I'd purchased an Asus router now that has far better options and I can't even use my satellite device because it keeps adding fraudulent information that doesn't even match my nighthawk router
Android
May 13, 2024
No Expert Hiring
iOS
May 14, 2024
Subscription with no opt out
So far setup is ok. But I don't appreciate any product that installs software associated with a trial subscription or non-trial subscription without providing an obvious and easy way to decline. Thus having NETGEAR Armor setup with a 1 year sub that auto-renews does not make me happy.
iOS
May 14, 2024
Test Failed- no support for next steps
Internet has failed poor conductivity, or error in the system. Ran a test with Nighthawk nothing
iOS
May 14, 2024
I’m not very happy with this entire app and router
I don't even see any evidence that my vpn is even remotely even connected to my router or my own gateway for this device and I have it turned on at my administrator login and I have logged official reports to netgear support why was my satellite device showing up on my nighthawk app when I didn't even have it connected and my satellite device was showing up on my nighthawk app and its not even connected so what sort of con artist scam is going on the only device that I have I'm wishing that I had purchased another make of router and I find it totally disrespectful that these no setup in settings within this app for users firewall settings or anything else to modify our Nat type or anything else just like at website administrator login gateway portal considering that you are all pushing users to use apps to do everything and I have told support it doesn't mention anything about this anywhere access and I don't like this one little bit and in all of my years using this internet I've never ever experienced anything like the issues that I've experienced trying to access my own administrator login so I can make sure all of my settings are correct set up so much for purchasing a product that is meant to be for security purposes it doesn't say much for our safety I'm wishing I'd purchased an Asus router now that has far better options and I can't even use my satellite device because it keeps adding fraudulent information that doesn't even match my nighthawk router
iOS
May 14, 2024
Not very useful compared to http access
Not very useful compared to http access
NETGEAR Nighthawk - WiFi App - Product Description
Do more with your WiFi using the NETGEAR Nighthawk app. Access your router’s features and manage your network from anywhere after quickly setting up your WiFi in just a few steps.

The Nighthawk app gives you convenient access to your router’s features:
- Anywhere Access – Monitor and control your home WiFi from anywhere.
- Smart Parental Controls – Filter content and limit time online automatically with Circle® on NETGEAR. 
- Armor Security – Advanced cybersecurity on your network to protect all devices from online threats.
- Speed Test – See if you’re getting the internet broadband speeds you’re paying for.
- Guest WiFi – Set up a secure and separate WiFi network for guests. 
- Traffic Meter – Monitor internet usage over time.
- Easily pause WiFi, update firmware, and more!

The NETGEAR Nighthawk app (formerly Up App) is a complete upgrade from the legacy NETGEAR genie app. New features are consistently being added. Install it today!

For more information about your router, visit http://www.support.netgear.com
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners