17
poor
NJ TRANSIT Mobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
51 Reports
51 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
42 Reports
42 Reports
User Feedback
45%
iOS
42 Reports
42 Reports
55%
Android
51 Reports
51 Reports
NJ TRANSIT Mobile App - Latest Quality Issues
Android
May 8, 2024
Aweful can't even make a account to view the app. DO BETTER!!
Android
May 8, 2024
I have to continuously reenter my card number
Android
May 9, 2024
Overly complicated tbh
Android
May 10, 2024
The app is pretty reliable, occasionally the server goes down.
iOS
May 10, 2024
Never gives updates on canceling/rerouting the buses
If you look into service advisories, it's all about rail and north NJ. Never give timely updates on the SNJ buses. Just now the app says bus is coming in 4 minutes, when I get a text from the passenger on a bus that it's already took a detour and running on a highway. Unacceptable.
iOS
May 11, 2024
Better Off Clicking Your Heels Three Times
You never posted my feedback on 4/23/2024. Why? “I know NOTHING about NJ transit as a New Yorker. After trying to figure out the app and NJ transit I was praying I had red shoes to click three times to get home. I bought a ticket via app leaving from N Dean St. & Brownes by Englewood Hospital where a relative had surgery. However, I'm NOT walking an isolated, unbeaten path, through trees to get to a bus stop as a single woman, so I walked to the bus stop on E Hamilton & N Dean. I had a difficult time entering bus stops into the search engine on the app. It's like they don't exist unless user enters an actual physical address. Finally the 5:38 PM 166 bus non-stop to Port Authority speeds past my stop; did not even slow down. So I had to pay $80 to get an Uber into a REAL city with REAL transportation. Thank you New Jersey for nothing accept for a possible segment on some ID TV show. Fix your app, infrastructure, and signs to help people travel with confidence and safety!”
iOS
May 14, 2024
Trip info doesn’t work anymore
Trip info for each route doesn't work and it makes it harder to track the bus and see the bus route
iOS
May 14, 2024
Cumbersome, inefficient and slow
This app is long overdue for an update. It's slow, takes for ever to process a purchase and even longer to activate a ticket after your card has been charged. For as much money as we spend you think we'd get a halfway decent user experience.
iOS
May 15, 2024
Needs serious update
App is helpful and buying tickets in app convenient but it has been crashing a lot in the past couple months. Cannot ‘favorite' a specific train number/schedule nor check status without it crashing and closing. It has done this sure ticket interaction too. With the newest Apple IOS update, the NJ Transit app really must have an update to match ASAP. ALSO…your rewards program is useless. It offers nothing in a person's sights of normal NY to NJ to use a discount or coupon towards. 🙄🤷🏻♀️🤔
NJ TRANSIT Mobile App - Product Description
Using the NJ TRANSIT Mobile App, it’s easier than ever to travel throughout New Jersey to New York and Philadelphia. NJ TRANSIT information is conveniently available to you. Buy and display passes or tickets securely and get transit options on your mobile device. •MyTix® mobile ticketing •My Transit Alert notifications; real time rail and bus arrival/departure information •Trip planning for rail, bus and light rail service Features: • MyTix – Buy and display your pass or ticket securely on your mobile device • MyTransit Wallet: Cash in App – store cash value to buy tickets and passes • Rider Tools – Manage My Transit alerts for push notifications, check service advisories and plan trips. • My Transit Alerts – Receive push notifications of NJ TRANSIT Rail, Bus & Light Rail travel alerts • Trip Planner – Receive suggested options for travel to your destination • Schedules – Make travel plans using quick station-to-station schedule for rail, bus & light rail • DepartureVision® – Get real-time train status for your selected station • MyBus® – View bus arrivals for your stop • Contact Us – Provide feedback on your travel experience
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