71
good
Nordstrom | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
31%
Android
31 Reports
31 Reports
iOS unitQ Score
iOS User Feedback
69%
iOS
68 Reports
68 Reports
User Feedback
69%
iOS
68 Reports
68 Reports
31%
Android
31 Reports
31 Reports
Nordstrom - Latest Quality Issues
Android
May 4, 2024
Updated the app and there is a major lag when scrolling now. The preview photos load very slowly too, which is causing eyestrain quickly. Please fix it
Android
May 5, 2024
Overall, great app. Sometimes, the reviews don't show up, and the Outfit Ideas section is terrible, hideous combinations that aren't in keeping with the Nordstrom brand.
iOS
May 5, 2024
Random address selection
Your app needs repair. It randomly chooses an address out of a person‘s address book and ships the order there when you're ordering I have screenshots. It looks like it's gonna come to me but yet when I get to the email, confirming my order it's being shipped elsewhere when I call not a single solitary person can fix this issue, it's very upsetting. It needs to be addressed. It's very fraudulent.
iOS
May 6, 2024
Awful
I hate it when I bought something but Nordstrom cancel my purchase because they didn't have it anymore
Android
May 7, 2024
your app doesn't work for anything.
Android
May 7, 2024
I trust Nordstrom. REGRETTABLY, our store in San Antonio was downgraded, so their inventory is smaller. I still shop Nordstrom but often go to the main online site to get more inventory. COVID really dinked their sales, so the store was downgraded. Don't blame them. Although San Antonio is the 7th largest city in US.
Android
May 11, 2024
I can't find where is for chatting with someone from customer service.
Android
May 14, 2024
Tried to pay using PayPal, but kept getting an error on app. I logged out of the app and went back to the website on my phone. I paid using PayPal with no problem.
Android
May 15, 2024
Have not paid on account since early March, going thru a debt consolidation and this morning Aww that Nordstrom took an unauthorized payment from my bank account for more then my past due amount be careful people they will do this to anyone.. Nordstrom is going to be sued
Nordstrom - Product Description
Since 1901, Nordstrom has been a leading fashion retailer known for our commitment to providing customers with the best possible service. The Nordstrom app is everything you love about the Nordstrom experience and more. Enjoy convenient shopping wherever you—and your phone—may be. Plus, get access to app-only features! ONLY IN THE APP • Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag • Save your favorite brands for personalized recommendations and alerts about new arrivals • Easily filter searches by your brands to find exactly what you want • Request contactless Curbside Pickup at selected stores and we’ll bring your online order out to your car • Redeem Nordy Club notes faster • Pay with your Nordstrom card in store using a QR code MORE THINGS TO LOVE • Free Shipping. Free Returns. Exclusions Apply. • A personalized experience with item recommendations tailored just to you • Trustworthy ratings and reviews from customers with verified purchases • Free personalized advice on fashion, beauty, gifts and more • Order tracking and purchase history ABOUT NORDSTROM Nordstrom offers our customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion or gifts. Fashion changes. Shopping changes. Our commitment to happy customers doesn't. Download the Nordstrom app today for easy and convenient shopping.
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