Quality degradation at ONE – Mobile Banking  
Users report higher volume of Quality Issues than usual
66
fair

ONE – Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
91%
Android
512 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
50 Reports
User Feedback
9%
iOS
50 Reports
91%
Android
512 Reports
ONE – Mobile Banking - Latest Quality Issues
Android
May 13, 2024
makes you set this app and gets you an account because they make it so you can't insert your account details to [email]
Android
May 14, 2024
One app stoped workin on my phone very disaponted
Android
May 14, 2024
It's very confusing and a waste of time. They can't even provide the offers on their apps without making it confusing and wasting my time for no reason.
Android
May 14, 2024
No help with anything they won't answer your questions or get back with you
Android
May 14, 2024
So far I like it, just needs more options in transaction info and easier interface in a few of the tabs
Android
May 14, 2024
I work at Walmart , I didn't know you had to complete an application and get approved, unfortunately I was denied but I have One[handle] . I just got an HEB card no issues at all.
Android
May 15, 2024
Customer service SUCKS!
Android
May 15, 2024
0 Stars SHOULD BE THE OPTION. ONE APP STOLE MY MONEY. I DISPUTED 432.39 AND THAT WAS ALSO STOLEN WHEN A HACKER CHANGED MY EMAIL AND PHONE NUMBER FROM MY ACCOUNT. NOW I HAVE TO INVOLVE LAW ENFORCEMENT BECAUSE ONE STOLE MY MONEY I WAS PAYED BY DIRECT DEPOSIT INTO MY ONE ACCOUNT. DONT LET ONE USE AND ABUSE YOU AND YOUR FAMILY LIKE THEY HAVE DONE ME¡!!!!!!!!
iOS
May 15, 2024
Questionable Practices
For the first time ever I was a victim of fraud and unfortunately it took place on my One Financial account. My Apple Cash was used to send over 1k in transactions that I did not authorize. I immediately cancelled my card and contacted One Financial to file a dispute. They asked for additional documentation such a communication between the seller and I. I reiterate nothing was purchased and these transactions were unauthorized. I was notified my dispute was closed as “no error occurred”. I have sent several messages asking how no error can occur on authorized transactions and I'm provided a generic response that no error occurred. Please keep in mind you may have no protection in the event your accounts are compromised. And be customer service is horrible. I was drawn because I shop at Walmart and liked the perks but I will be returning to a traditional account that provides protection to its customers.
ONE – Mobile Banking - Product Description
Open an account for free today – with no impact to your credit score.

Banking services and ONE card provided by Coastal Community Bank, Member FDIC, under license by Mastercard® International. Deposits are insured up to $250,000 per depositor.

NO MONTHLY FEES
• No monthly fees* or minimum balances.

A BETTER GAIN PLAN
• Earn 5.00% APY on your Savings balances, with eligible deposits up to $250,000. Plus, receive 1.00% APY on the rest of your savings balances.^

3% CASH BACK AT WALMART
• Earn 3% cash back at Walmart with eligible deposits, up to $50 a year. Terms apply.‡

CASH REWARDS
• Earn cash back for shopping at some of your favorite brands. Cash back is added to your savings automatically. No activation, no coupons, no hassle.>

FREE OVERDRAFT PROTECTION
• Up to $200 with eligible direct deposits**

WHAT’S BETTER THAN PAYDAY? EARLY PAYDAY.
• Get your paycheck up to 2 days early.+

ADD OR TAKE OUT CASH FOR FREE
• Use your ONE debit card at any Walmart cashier, MoneyCenter, or Customer Service desk with no fees.
• Use your in-app barcode to take out cash for free at any Walmart MoneyCenter or Customer Service desk when you have eligible direct deposits.***
• Use 55,000+ Allpoint ATMs for free with eligible direct deposits.++

*For ONE Retail Cards purchased at an in-store retail location, a $5 ONE Retail Card fee will be applied 15 days after purchase and then every month until you apply for a ONE account, are approved, and make an additional deposit.

^ 5.00% annual percentage yield (APY) applies to the primary Savings pocket and custom pockets of customers who either (i) received $500 or more of eligible direct deposits in the previous month or (ii) have a total daily account balance of $5,000 or more. 5.00% APY also applies to Pay Autosave and Even Save balances. In all instances 5.00% APY is limited to a total Savings balance up to $250,000.

All other Savings balances will earn 1.00% APY. APYs are as of 8/25/2023, but may change at any time before or after account opening. Fees may reduce earnings on this account.

^^Based on the FDIC's National Deposit Rate for Savings as of July 17, 2023. See FDIC website for more information.

‡To receive 3% cash back, eligible customers (at the time their purchase settles) must (a) have received $500 or more of eligible direct deposits in the previous month, or (b) have a total account balance of $5,000 or more 3% cash back is limited to up to $50 per year and applies only to purchases made at U.S. Walmart locations and on Walmart.com. This promotion may not be combined with other ONE promotions that offer cash back on purchases at Walmart. Terms Apply. See ONE.app/promo-terms

>Cash back can be earned through the Cash Rewards Program. Terms apply. See one.app/rewards.

**With eligible direct deposits totaling at least $500 in the previous month. Must be 18 or older to receive overdraft protection. Overdraft balance is due right away. Transactions eligible for overdraft protection are determined by ONE.

+Direct deposit may be available up to 2 days in advance, but depends on when the employer sends paycheck data.

***Barcode withdrawals are free with eligible direct deposits totaling at least $500 in the previous month, otherwise a $3 fee per transaction applies. Debit card withdrawals are free at any Walmart Money Center or Customer Service desk.

++Allpoint Network ATM transactions are fee-free for accounts with eligible direct deposits totaling at least $500 in the previous month. For all other ATM transactions the ONE ATM Fee will apply and third-party ATM fees may be incurred.

Additional terms may apply. To see full account and promotion terms and conditions, visit www.one.app/terms or call (855) 830-6200.

ONE is a financial technology company, not a bank.
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