26
poor

Patient Access | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
444 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
265 Reports
User Feedback
37%
iOS
265 Reports
63%
Android
444 Reports
Patient Access - Latest Quality Issues
iOS
May 15, 2024
Frustrating
Once you get signed in it's good to be able to order repeat prescriptions, book appointments etc but it's so frustrating now to sign in. Why has it been changed? 😖
Android
May 15, 2024
Not working unless installing some other apps for 2 step authentication. Many normal people and elderly will give up. This is now crazy unusable for many if not most.
Android
May 15, 2024
This might be the last time I use this.. This verication, that verication, it's getting bloody ridiculous. I am not downloading anything else, going back to phoning docs for prescriptions
iOS
May 15, 2024
Nightmare
New log in with verification app is a nightmare, how do you scan a qr code sent on your phone?
Android
May 15, 2024
somewhat complicated
Android
May 15, 2024
Worse access for patient I ever had . Now uninstall it and gone back to basics getting my medication from my GP. Not even worth a star ⭐
Android
May 15, 2024
too complicated to log in.... nhs site was better.
Android
May 15, 2024
setting up the authenticator was too difficult
Android
May 15, 2024
3 years later, it's still over the top security wise. I manage to get logged on two months running recently. Sometimes it's quick & easy but, then in the past I had to verify my email address and also pick out various details of photo or pictures on screen. What are you afraid of? My meds order is going to a pharmacy of my choice. They text to say when it's ready to collect. When I collect from pharmacy I have to give my name and address. What can possibly go wrong?
Patient Access - Product Description
Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. 

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: 

• If you’re feeling under the weather, search for symptoms and find patient information articles  
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services 
• Choose from over 30 services provided by your local community pharmacy and book in the app 
• Access and read medical advice and healthy living tips from the experts 
• Sign in quickly, easily and securely with Touch or Face ID 
• Swiftly check if you can link to your GP 

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: 

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you 
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy 
• View your medical record, including test results, immunisations and allergies 
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice 
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions 
• Message your GP directly from within Patient Access at home or on the move 
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician 
 
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
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